At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, a leader in innovative technology and customer experience.
- Benefits: Earn £13.45 per hour, with private medical cover and generous leave policies.
- Other info: Flexible shifts and opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make a real difference in customers' lives.
- Qualifications: Great communication skills and a passion for technology; retail experience is a plus.
The predicted salary is between 27900 - 27900 £ per year.
Location: Burnley
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best. At Virgin Media O2, we’re about making every interaction meaningful.
Responsibilities
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Requirements
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
Benefits
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off, plus the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
Next Steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our recruiters to discuss the role in more detail.
Retail Advisor, 16hrs, Burnley in Blackburn employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Burnley that fosters personal and professional growth. Our Retail Advisors enjoy competitive pay, comprehensive benefits including private medical cover and generous leave policies, and the opportunity to thrive in a supportive team environment where every interaction is meaningful. Join us to be part of a company that values innovation and empowers its employees to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 16hrs, Burnley in Blackburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be chatting with customers all day. Try role-playing with a friend or family member to get comfortable with building rapport and recommending products. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your passion for tech! Since this role involves showcasing innovative products, make sure to highlight any personal experiences or interests in technology during your interview. It’ll show that you’re not just a fit for the job, but also excited about what you’ll be selling.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to your recruiter. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Retail Advisor, 16hrs, Burnley in Blackburn
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match the Retail Advisor role. Mention any relevant experience in retail or customer service that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in our products and services, so let us know why you want to join our team!
Check Your Details:Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment. And remember, apply through our website for the best chance!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being able to discuss how these can benefit customers will show your genuine interest in technology and help you build rapport during the interview.
✨Show Off Your People Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs, as this aligns perfectly with the role of a Retail Advisor.
✨Be Ready to Adapt
Since flexibility is key in retail, be prepared to discuss how you've handled changing situations or customer demands in previous roles. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Bring Your Team Spirit
Think of examples that showcase your collaborative nature. Highlight experiences where you worked well within a team to achieve goals, as this is crucial for success in a Retail Advisor position.
