At a Glance
- Tasks: Lead service delivery for middleware, ensuring top-notch performance and customer satisfaction.
- Company: Join the innovative team at Virgin Media O2, where diversity and inclusion thrive.
- Benefits: Enjoy a fantastic rewards package with benefits that support you and your loved ones.
- Other info: Opportunities for career growth and a culture that celebrates individuality await you.
- Why this job: Make a real impact in a dynamic environment while solving problems and building relationships.
- Qualifications: Experience in service delivery, middleware integration, and digital platforms is essential.
The predicted salary is between 50000 - 60000 £ per year.
We have an exciting new opportunity for a Service Delivery Lead - Middleware to support high-quality technical service delivery across the business! As a key liaison between internal teams and external service providers, you'll play a pivotal role in maintaining service performance and customer satisfaction. Focusing on operational excellence, you will manage relationships with third-party service delivery vendors effectively, ensuring contractual obligations are met. You'll be working closely with internal teams and external partners to make sure services are efficient, consistent, and continuously improving. If you’re someone who enjoys solving problems, building strong relationships, and driving results, this is a great opportunity to make a real impact in a dynamic environment.
The must haves
- Previous demonstrable experience in a similar service delivery role with proven expertise in middleware integration platforms and digital front end services
- A strong understanding of digital platforms & principles including customer self-service, ecommerce, web and mobile architectures and cloud hosting (AWS/Azure and GCP)
- Experience working in environments that operate CI/CD pipelines and project management
- Strong knowledge of ITIL and service management, with experience in incident resolution, SLA monitoring, and service reporting
- Experience working with MicroStrategy, Helix, Remedy, and Clarity or similar tools to support service management and reporting
The other stuff we are looking for
- Experience managing stakeholders with an ecommerce interest
- Experience bringing together teams with different operating models into a single unified model
- A working experience within online environments such as online shops, self-service and digital journeys
- Proven technical understanding of IT systems and infrastructure, with the ability to explain complex concepts to non-technical stakeholders
- Proficiency using data and systems to monitor performance, track incidents, and drive informed decision-making
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
Service Delivery Lead - Middleware in Birmingham employer: Virgin Media O2
At Virgin Media O2, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Service Delivery Lead - Middleware, you will benefit from a comprehensive rewards package designed to support your well-being and professional growth, all while working in dynamic locations such as Birmingham, Leeds, London, Manchester, Motherwell, Peterborough, and Reading. Join us to make a meaningful impact in a collaborative environment where innovation and excellence are at the forefront of everything we do.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead - Middleware in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Virgin Media O2 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Virgin Media O2 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Virgin Media O2!
✨Direct Apply to Virgin Media O2
Let's not forget to apply directly through the Virgin Media O2 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Lead - Middleware in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Virgin Media O2.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Virgin Media O2. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
