At a Glance
- Tasks: Support business customers in managing outstanding balances and deliver excellent customer experiences.
- Company: Join O2 Business, a digital-first B2B company with a focus on collaboration.
- Benefits: Comprehensive rewards package to support you and your loved ones.
- Other info: Fast-paced environment with opportunities for learning and self-development.
- Why this job: Make a real impact by helping customers while achieving performance goals.
- Qualifications: Strong customer service skills, basic computer skills, and good numeracy and written English.
The predicted salary is between 25000 - 32000 £ per year.
As a Collections Coordinator, you will play a vital role in supporting business customers by helping them manage outstanding balances and stay connected to the services they rely on. You will deliver great customer experiences while working towards clear performance goals that contribute to the wider success of the business.
In this fast-paced role, you will handle a high volume of customer interactions, using strong communication and problem-solving skills to understand individual circumstances and agree sustainable payment solutions. You will take ownership of your performance, continually build your knowledge of products, processes, and policies, while working collaboratively with your team to achieve shared targets and deliver positive outcomes for customers and the business.
Location: Birmingham
Job Family: Customer Service & Sales
Job Type: Full Time
Must haves:
- A good understanding of what makes brilliant customer service
- Basic computer skills
- Strong numeracy skills equivalent to GCSE Maths Grade C or above
- A good standard of written English equivalent to GCSE Grade C or above
- Ability to manage high volumes of customer interactions
The other stuff we are looking for:
- Experience working with business customers
- Experience working towards targets or KPIs
- Previous exposure to collections or a contact centre environment
- Confidence in negotiating and influencing outcomes
- A proactive approach to learning and self development
What's in it for you: Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
