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- Tasks: Support the Cost of Sale team by coordinating and communicating effectively.
- Company: Join a dynamic B2B venture combining Virgin Media O2 Business and Daisy.
- Benefits: Inclusive culture, career growth opportunities, and a supportive work environment.
- Why this job: Make a real impact while delivering exceptional customer experiences every day.
- Qualifications: Customer-facing experience, strong organisational skills, and a detail-oriented mindset.
- Other info: Fast-paced role with opportunities for continuous improvement and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Overview: This is a 6 month FTC. Are you detail-driven, customer-obsessed, and ready to make things happen behind the scenes? We’re looking for someone to support our Cost of Sale team, helping transform circuits from Openreach to TalkTalk while delivering an exceptional customer experience. This role is all about coordination, communication, and keeping things running smoothly — working with customers, internal teams, and third parties to hit key SLAs and KPIs.
You’ll keep systems and spreadsheets accurate, flagging issues early and working fast with your Manager and wider teams to resolve them. You’ll deliver excellent customer service every day via Teams, phone, and email, while raising and managing Provide, Change, and Cease orders through third-party portals. You’ll spot trends and root causes, escalate where needed, and work with internal and external stakeholders to keep technical information right first time. You’ll drive continuous improvement, stay on top of daily, weekly, and monthly tasks, keep up with process and regulatory changes, and live the VMO2 values in everything you do.
Who we are: Our new B2B venture. By bringing Virgin Media O2 Business and Daisy together, we’re creating a focused, digital-first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next generation fixed and mobile infrastructure the new entity will offer a broader portfolio of best-in-class solutions - including cloud-based communication tools, voice and contact centre offerings and 5G private networks - helping us win more business and better serve our customers.
The must haves: In order to be considered, you must have the following experience;
- Proven ability of managing key tasks and tracking outcomes
- Experience within a customer facing role
- Self-motivated, organised, and resilient, with the ability to work at pace under pressure
- Takes ownership, uses initiative, and consistently delivers against KPIs and SLAs
- A strong team player who collaborates well, shares best practice, and supports others
- Numerate and detail-focused, with the ability to analyse data accurately in a high-volume environment
What’s in it for you: Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Next steps: If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Cost of Sale Support Specialist in Birmingham employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cost of Sale Support Specialist in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Virgin Media O2 Business and Daisy, and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about coordination and customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to get comfortable with common interview questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges or improved processes. Be ready to discuss how you can bring that same proactive approach to the Cost of Sale team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us and ready to contribute to our mission of delivering exceptional customer experiences.
We think you need these skills to ace Cost of Sale Support Specialist in Birmingham
Some tips for your application 🫡
Show Your Detail-Driven Side: Make sure to highlight your attention to detail in your application. We want to see how you manage tasks and track outcomes, so share specific examples that demonstrate your ability to keep things accurate and organised.
Customer Obsession is Key: Since this role is all about delivering exceptional customer service, don’t forget to mention your experience in customer-facing roles. Tell us how you've gone above and beyond to ensure customer satisfaction in the past.
Be Yourself: We’re keen to learn about you as a person, so let your personality shine through in your application. Share your motivations, what drives you, and how you align with our values at StudySmarter.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to connect and get to know you better!
How to prepare for a job interview at Virgin Media O2
✨Know Your Numbers
As a Cost of Sale Support Specialist, you'll need to be numerate and detail-focused. Brush up on your data analysis skills and be prepared to discuss how you've managed key tasks and tracked outcomes in previous roles. Bring examples that showcase your ability to analyse data accurately.
✨Customer Service is Key
This role is all about delivering exceptional customer service. Think of specific instances where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your customer-obsessed mindset.
✨Show Your Organisational Skills
Being organised and self-motivated is crucial for this position. Prepare to talk about how you manage your time and prioritise tasks, especially under pressure. You might even want to bring a simple example of a system or tool you use to keep everything running smoothly.
✨Team Player Vibes
Collaboration is essential in this role. Think about times when you’ve worked effectively within a team, shared best practices, or supported colleagues. Highlighting your teamwork skills will show that you can contribute positively to the company culture.
