At a Glance
- Tasks: Ensure smooth changes and releases for live services while managing risks and impacts.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy Bupa healthcare, generous holidays, and unique perks like a birthday off!
- Other info: Work in a supportive environment that values diversity and career growth.
- Why this job: Be a key player in shaping change management and improving service delivery.
- Qualifications: Experience in Change and Release Management and knowledge of ITIL processes.
The predicted salary is between 40000 - 50000 £ per year.
This role plays a key part in protecting and evolving our live services by ensuring changes and releases land safely, smoothly and with the right governance in place. Sitting within our CTO Service Assurance function, you will act as a trusted Change and Release expert, supporting both strategic programmes and BAU activity across the UK.
Responsibilities
- You will work closely with delivery teams, service owners and senior stakeholders to assess impact, manage risk and lead go-live readiness.
- As a visible advocate for Change and Release Management you will champion best practice, drive continual improvement and help embed a strong, customer-focused change culture across the organisation.
Qualifications
- Understand principles of Change and Release Management, with experience in similar environments.
- Knowledge and demonstrable experience of Service Transition methodology.
- Experience working in a Service Management environment or similar, with knowledge of ITIL processes and Agile methodologies.
- Exposure to other Service Management Practices such as Incident Management, Problem Management, Service Level Management, and Configuration Management.
- Experience with Remedy ITSM Toolset.
- Proven experience in service and process improvement.
- ITIL V3 Foundation (preferred).
Benefits
- Bupa healthcare, wellbeing support, life cover, a pension, generous holiday and a birthday off.
- Optional electric-vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and discounts on broadband, TV and mobile.
- Access to the Virgin Family platform and the O₂ Priority app.
Equal Opportunities
Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone to feel seen, heard and supported.
Change and Release Specialist in Birmingham employer: Virgin Media O2
At Virgin Media O₂, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including Bupa healthcare, generous holiday allowances, and unique perks like a birthday off and electric vehicle leasing options. With a focus on professional growth and a strong emphasis on diversity and inclusion, we empower our Change and Release Specialists to thrive in their roles while contributing to the success of our live services across the UK.
