At a Glance
- Tasks: Resolve complex billing issues and ensure smooth account resolutions for customers.
- Company: Join O2 Business, a digital-first B2B company focused on innovation.
- Benefits: Comprehensive rewards package to support you and your loved ones.
- Other info: Collaborative work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by improving customer experiences and driving continuous improvement.
- Qualifications: Experience in Revenue Operations and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a Billing, Query and Root Cause Specialist within O2 Business, you will play a vital role in helping customers resolve complex billing issues that are preventing payment and delaying account resolution. You will act as a central point of coordination, working across Revenue Operations and customer-facing teams to investigate, validate and resolve queries while maintaining clear and consistent communication with customers throughout the journey.
In this role, you will take ownership of customer queries end to end, identifying the root cause of billing or account issues, applying accurate system corrections and ensuring robust audit trails are maintained. Alongside resolving individual cases, you will contribute to continuous improvement by feeding back insights and supporting changes that help prevent repeat issues and protect revenue.
Who we are
O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions – including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks – supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week.
The must haves
- Experience working within Revenue Operations or similar billing and finance operational environments
- Proven ability to investigate and resolve complex billing or account queries
- Strong understanding of billing, collections, disconnections or customer care processes
- Experience maintaining accurate records and audit trails using CRM or billing systems such as Salesforce or Remedy
- High attention to detail with an understanding of regulatory and compliance requirements
The other stuff we are looking for
- Experience working across multiple stakeholders including Sales, Service, BPO or Legal teams
- Confidence analysing customer and business data to identify root cause and drive resolution
- Strong organisational skills with the ability to manage multiple cases and deadlines
- Clear, confident communication skills with customers and internal teams
- A proactive mindset focused on continuous improvement and preventing future issues
What's in it for you
Working at O2 Business, you’ll get a rewards package that is designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Billing, Query and Root Cause Specialist - 6 Months FTC in Birmingham employer: Virgin Media O2
O2 Business is an exceptional employer that fosters a collaborative work culture, prioritising in-office teamwork to enhance communication and problem-solving. Employees benefit from a comprehensive rewards package designed to support their well-being, alongside ample opportunities for professional growth within a dynamic B2B environment. With a focus on continuous improvement and innovation, O2 Business empowers its team members to make meaningful contributions while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Billing, Query and Root Cause Specialist - 6 Months FTC in Birmingham
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Virgin Media O2.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Virgin Media O2 might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Billing, Query and Root Cause Specialist - 6 Months FTC in Birmingham
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Virgin Media O2 will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Virgin Media O2. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Virgin Media O2 confidence in your short-term commitment to the role.
How to prepare for a job interview at Virgin Media O2
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Virgin Media O2.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Virgin Media O2 that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
