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- Tasks: Lead value tracking and business cases for continuous improvement initiatives.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy a comprehensive reward package with flexible benefits to support you and your loved ones.
- Why this job: Be part of a diverse team that champions customer value and innovation in telecommunications.
- Qualifications: In-depth knowledge of telecom trends and experience with Tableau and customer experience methodologies required.
- Other info: Embrace an inclusive culture where you can be your authentic self throughout your application journey.
The predicted salary is between 36000 - 60000 £ per year.
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Working as a Benefit Realisation Lead, you will be a tracking expert who will own the Value Tracking and Business Cases for CI. You will be responsible for value identification and validation, as well as baselining, tracking and reporting on the benefit status of the Improvement portfolio. The Benefit Realisation Lead will engage with our Central Value Creation Office and set principles for business casing for our CI squads. They manage full business cases for CI as a function. The Benefit Realisation Lead engages with finance, reports to SLT, and works with Insight Leads on delivery of OKRs.
Who we are :
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves:
- In-depth understanding of telecommunications industry trends and customer contact centre operations.
- Ability to use Tableau and other visualisation tools to design and build benefits tracking framework
- Familiarity with customer experience best practices and methodologies, including omnichannel, AI, automation, and self-service tools.
- Awareness of converged contact centre technologies, such as cloud-based platforms, CRM systems, and workforce management solutions.
- Knowledge of IT infrastructure and integration requirements for large-scale technical transformations.
The other stuff we are looking for:
You will be carrying out the key responsibilities:
- Establish VCO principles within CI. Including ownership of tracking documents, ensuring value requirements are met at each stage gate and that initiative tracking follows control / base lining principles.
- Own central business cases for the CI Function and supports Insights analysts in creation of individual business cases at a initiative / squad level.
- Design and build benefit tracking dashboards using Tableau, for Value reporting
- Support Value Hunters and Data Analysts in managing and value-tracking. Responsible for QA of squad level outputs.
- Work closely with transformation VCO, feeding CI value / insights into the central team.
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Quality Assurance
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Industries
Telecommunications
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Benefit Realisation Lead employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Realisation Lead
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and customer contact centre operations. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Get hands-on experience with Tableau or similar visualisation tools. Being able to demonstrate your ability to design and build benefit tracking frameworks will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry, especially those who work in Continuous Improvement or Value Creation roles. This can provide you with insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your understanding of converged contact centre technologies and their impact on customer experience. Showing that you are well-versed in these areas will demonstrate your readiness for the Benefit Realisation Lead role.
We think you need these skills to ace Benefit Realisation Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Benefit Realisation Lead position. Understand the key responsibilities and required skills, such as familiarity with Tableau and knowledge of telecommunications trends.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your expertise in value tracking, business cases, and any experience with customer contact centre operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background fits the responsibilities outlined in the job description, particularly your experience with data analysis and reporting.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to deliver results in similar roles. This could be successful projects you've led or improvements you've implemented in previous positions.
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Industry Knowledge
Make sure to demonstrate your in-depth understanding of telecommunications industry trends and customer contact centre operations. Prepare examples of how you've applied this knowledge in previous roles, as it will show your potential employer that you can hit the ground running.
✨Familiarise Yourself with Tools
Since the role requires using Tableau and other visualisation tools, brush up on your skills with these platforms. Consider preparing a small project or example dashboard to discuss during the interview, showcasing your ability to design and build benefits tracking frameworks.
✨Understand Customer Experience Best Practices
Be ready to discuss customer experience methodologies, including omnichannel strategies and self-service tools. Highlight any relevant experience you have in these areas, as it will align with the company's focus on improving customer interactions.
✨Prepare for Value Tracking Discussions
As a Benefit Realisation Lead, you'll be responsible for value identification and validation. Prepare to discuss how you've managed business cases in the past, including your approach to tracking and reporting on benefit statuses. This will demonstrate your capability to handle the key responsibilities of the role.