At a Glance
- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and 25 days annual leave.
- Other info: Experience a 4-day work week with excellent career progression opportunities.
- Why this job: Make a real difference by connecting people and enjoying a varied workday.
- Qualifications: UK driving licence, confidence outdoors, and a passion for problem-solving.
The predicted salary is between 29000 - 36200 £ per year.
Location: Belfast
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 15-May-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
Must Live in One Of The Following Postcodes: BT47, BT48, BT82
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting‑edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week.
No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do
- Install and maintain broadband, TV, and phone services to customers’ homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The Must Haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
What We’re Looking For
- A problem‑solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s in It for You
- A starting salary of £29,000 with the potential to earn up to £36,200 through on‑target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4‑day working week – After training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Derry in Belfast employer: Virgin Media O2
At Virgin Media and O2, we pride ourselves on being an exceptional employer, offering a dynamic work environment where no two days are the same. As a Field Service Engineer in Derry, you'll enjoy a competitive salary with opportunities for overtime and commission, alongside comprehensive training and support to foster your professional growth. Our commitment to employee well-being is reflected in our generous benefits package, including private medical cover, flexible working hours, and a strong focus on work-life balance, making us a fantastic place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Derry in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your problem-solving mindset and customer service passion, as these are key for the Field Service Engineer role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They want to see the friendly face behind the CV, so don’t be afraid to show your enthusiasm for helping customers and tackling challenges.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Field Service Engineer - Derry in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping customers and problem-solving. A bit of enthusiasm goes a long way!
Tailor Your Application:Make sure to tailor your application to the Field Service Engineer role. Highlight any relevant skills or experiences that show you can connect with customers and tackle technical issues. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the job. Remember, we’re looking for someone who can adapt and solve problems efficiently!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Before the interview, brush up on the technical aspects of the role. Familiarise yourself with broadband installation and troubleshooting processes. This will not only show your interest but also help you answer any technical questions confidently.
✨Show Your People Skills
As a Field Service Engineer, you'll be interacting with customers daily. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or made someone's day better – these stories will resonate well.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Practice answering situational questions like how you'd handle a difficult customer or troubleshoot an unexpected issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress for Success
Even though the job involves working outdoors, make sure to dress smartly for the interview. A neat appearance shows professionalism and respect for the opportunity. Plus, it sets a positive tone for the conversation!
