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- Tasks: Install and maintain broadband, TV, and phone services while solving customer issues.
- Company: Join Virgin Media and O2, leaders in connectivity with a vibrant culture.
- Benefits: Earn up to £36,200, enjoy private medical cover, and a 4-day work week.
- Why this job: Make a real difference by connecting people to what matters most every day.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
- Other info: Enjoy excellent career progression and a supportive team environment.
The predicted salary is between 29000 - 36200 £ per year.
Location: Belfast
Job Family: Technicians & Engineers
Job Type: Full Time
Posted Date: 19-Jan-2026
Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission).
You Must Live In One Of The Following Postcodes: BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT17, BT24, BT25, BT26, BT27, BT28, BT29, BT65, BT66, BT67.
You may think that a Field Service Engineer sounds technical, and in part it is – but this role is so much more than that. It’s about connecting people with what matters most. You’ll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer’s home; the next, you’re troubleshooting an issue and helping someone get back online and making their day. You’ll enjoy the freedom of working outside and get to experience real job progression. And the best part? You’ll only be working 4 days out of 7 each week. No experience? No problem. We’ll fully train and support you every step of the way through a detailed onboarding stage when you join. You’ll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You’ll Do:
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The Must-Haves:
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The Other Stuff We Are Looking For:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What’s In It For You:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week – after training, you’ll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next Steps:
- Complete our quick online application and video assessment.
- If successful, chat with one of our friendly recruiters to learn more.
- Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Belfast employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media and O2. Understand their values and what they stand for. This will help you connect your skills and experiences to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Run through some common interview questions with a friend or in front of the mirror. Focus on how you can showcase your problem-solving mindset and customer service passion – these are key for a Field Service Engineer.
✨Tip Number 3
Dress the part! Even though it’s a technical role, first impressions matter. Wear something smart-casual that shows you mean business but are also ready to get your hands dirty when needed.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to your interviewer can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Engineer - Belfast
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you tick.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant problem-solving experiences or customer service skills that showcase your fit for the job.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great addition to our team. Avoid jargon and focus on what matters most.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Virgin Media O2
✨Know Your Stuff
Make sure you understand the role of a Field Service Engineer. Brush up on technical knowledge related to broadband, TV, and phone services. Familiarise yourself with common issues customers face and how to resolve them.
✨Show Your People Skills
This job is all about connecting with customers, so be ready to demonstrate your communication skills. Think of examples where you've helped someone solve a problem or provided excellent service. A friendly attitude goes a long way!
✨Be Ready for the Outdoors
Since you'll be working outside in various weather conditions, show that you're comfortable with this aspect of the job. Mention any previous experience working outdoors or how you adapt to different environments.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training process, and what a typical day looks like. This shows your interest and helps you determine if it's the right fit for you.
