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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits for you and your loved ones.
- Why this job: Be part of a diverse, inclusive culture that empowers you to be your authentic self.
- Qualifications: Experience in fast-paced environments and leading teams is essential.
- Other info: We're committed to equity and inclusion, ensuring a bias-free application process.
The predicted salary is between 28800 - 43200 £ per year.
SummaryAs an Assistant Store Manager you\’ll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.
LocationLondon
Job FamilyRetail
Job TypeFull Time
Posted Date09-Mar-2026
Ref #72261
Who we areThe UK\’s fastest broadband network. The nation\’s best-loved mobile brand. And, one of the UK\’s biggest companies too.
Diverse, high performing teams – jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can\’t wait to see what you can do.
Accessible, inclusive and equitable for allVirgin Media O2 is an equal opportunities employer and we\’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
Experience working in a fast paced environment, not necessarily Retail.
Experience in leading and developing teams
Experience delivering first class customer experiences
Experience following process and procedures
Experience delivering reviews and performance management
Experience working towards targets and driving success.
The other stuff we are looking for
Strong communication and listening skills
The ability to change and adapt to the business needs
Experience in using systems and following processes
Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What\’s in it for youOur goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you\’d like. These are designed to support both you and your loved ones, making sure that you\’re covered no matter what life throws your way.
Next stepsIf we feel like a place where you can belong, we\’d love to learn more about you as a person and your experience to date. Once you\’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview.
When you apply, you\’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we\’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
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Assistant Store Manager Westfield Stratford employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager Westfield Stratford
✨Tip Number 1
Familiarise yourself with Virgin Media O2's core values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you can embody these values in your role as an Assistant Store Manager.
✨Tip Number 2
Highlight your experience in leading and developing teams by preparing specific examples of how you've motivated staff in previous roles. This will show that you have the skills to inspire and engage a team, which is crucial for this position.
✨Tip Number 3
Research the latest trends in retail and customer service, especially in fast-paced environments. Being knowledgeable about current practices will allow you to discuss innovative ideas on how to enhance customer experiences during your interview.
✨Tip Number 4
Prepare to discuss how you handle performance management and target achievement. Be ready to share strategies you've used to meet goals and improve team performance, as this will be key in demonstrating your capability for the role.
We think you need these skills to ace Assistant Store Manager Westfield Stratford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Assistant Store Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Leadership Experience: Emphasise any previous experience you have in leading and developing teams. Use specific examples to demonstrate how you've motivated and inspired team members in a fast-paced environment.
Showcase Customer Service Skills: Provide concrete examples of how you've delivered first-class customer experiences in your past roles. This could include situations where you resolved issues or went above and beyond for customers.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this role at Virgin Media O2. Use keywords from the job description and ensure your documents reflect your understanding of their core values and culture.
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully motivated and inspired your previous teams, focusing on specific outcomes that resulted from your leadership.
✨Emphasise Customer Experience
Since the role revolves around putting the customer at the heart of everything, be ready to discuss your experience in delivering first-class customer service. Share stories that highlight how you’ve gone above and beyond to enhance customer satisfaction.
✨Demonstrate Adaptability
The fast-paced environment requires adaptability. Think of instances where you've had to change your approach or strategy quickly in response to business needs. This will show your potential employer that you can thrive under pressure.
✨Prepare for Compliance Questions
Given the importance of compliance in this role, brush up on key compliance requirements related to health and safety, cash management, and stock management. Be prepared to discuss how you've adhered to these standards in your previous roles.