At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic rewards package with flexible benefits for you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Experience in fast-paced environments and team leadership is essential.
- Other info: We support adjustments during the recruitment process to ensure everyone can apply.
The predicted salary is between 24000 - 36000 £ per year.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking.
You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What’s in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Manager Hastings employer: Virgin Media O2
Contact Detail:
Virgin Media O2 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager Hastings
✨Tip Number 1
Familiarise yourself with Virgin Media O2's core values and customer service philosophy. Understanding their approach will help you align your responses during interviews and demonstrate that you can embody their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully led a team or improved customer satisfaction. Be ready to discuss specific situations that highlight your leadership skills and ability to motivate others.
✨Tip Number 3
Research the latest trends in retail and telecommunications, especially those relevant to Virgin Media O2. Showing that you're knowledgeable about the industry can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Virgin Media O2 on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Assistant Store Manager role.
We think you need these skills to ace Assistant Store Manager Hastings
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fast-paced environments and team leadership. Use specific examples that demonstrate your ability to deliver excellent customer experiences and meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and customer service. Mention how your values align with Virgin Media O2's commitment to inclusivity and diversity, and provide examples of how you've inspired and motivated teams in the past.
Highlight Key Skills: Emphasise your strong communication and listening skills, as well as your adaptability to changing business needs. Be sure to mention any experience you have with compliance and process adherence, as these are important for the role.
Prepare for Interviews: If selected for an interview, be ready to discuss your previous experiences in detail. Prepare to share specific instances where you've led a team, improved customer satisfaction, or achieved sales targets. Show enthusiasm for the role and the company culture.
How to prepare for a job interview at Virgin Media O2
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be expected to lead and inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and motivational techniques.
✨Emphasise Customer Experience
Virgin Media O2 places a strong emphasis on customer satisfaction. Be ready to discuss specific instances where you delivered exceptional customer service and how you put the customer at the heart of your decisions.
✨Demonstrate Adaptability
The retail environment can be fast-paced and ever-changing. Share experiences that highlight your ability to adapt to new situations or challenges, showcasing your flexibility and problem-solving skills.
✨Prepare for Compliance Questions
Understanding compliance is crucial in this role. Brush up on key compliance areas such as Health & Safety and cash management, and be prepared to discuss how you've adhered to these standards in previous roles.