At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leader in connectivity and inclusivity.
- Benefits: Earn up to £36,200 with bonuses, plus private medical cover and 25 days leave.
- Other info: Enjoy a supportive team and excellent career progression opportunities.
- Why this job: Make a real difference while enjoying the freedom of working outdoors.
- Qualifications: UK driving licence and confidence working at heights; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). For this position, you must live in one of the following postcodes: GU1, GU2, GU3, GU4, GU6, GU7, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU19, GU21, GU22, GU23, GU24, GU26, GU27, GU34, GU35, GU46, GU47, GU51, GU52, KT14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- You'll be the friendly face of our brand, delivering top-notch service while tackling a variety of tasks.
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave.
Field Service Engineer - Guildford in Surrey employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a collaborative work culture. As an Operational Performance Manager, you'll benefit from our flexible-first approach, extensive employee support networks, and opportunities for professional growth, all while contributing to innovative connectivity solutions in a dynamic environment. With competitive benefits including healthcare, generous holiday, and unique perks, you'll find a rewarding workplace that truly cares about your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Guildford in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Media O₂'s social media and website. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your problem-solving skills and customer service passion.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can connect with customers. Share stories that highlight your friendly nature and adaptability in tricky situations – it’ll make you stand out!
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or team dynamics. It shows you’re genuinely interested and helps you figure out if it’s the right fit for you.
We think you need these skills to ace Field Service Engineer - Guildford in Surrey
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Field Service Engineer role. Highlight any relevant skills or experiences that demonstrate your problem-solving mindset and customer service passion. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Before the interview, make sure you understand what a Field Service Engineer does at Virgin Media O₂. Familiarise yourself with their services and how they connect customers to what matters most. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your Problem-Solving Skills
Since this role requires a problem-solving mindset, think of examples from your past experiences where you've tackled challenges. Be ready to discuss how you approached these situations and what the outcomes were. This will demonstrate your ability to adapt and stay composed under pressure.
✨Be Personable
As a Field Service Engineer, you'll be the friendly face of the brand. Practice your communication skills and think about how you can build rapport with customers. During the interview, let your personality shine through – being approachable and enthusiastic can set you apart from other candidates.
✨Ask Smart Questions
Prepare some thoughtful questions to ask your interviewer. This could be about the training process, team dynamics, or what a typical day looks like. Asking insightful questions shows that you're engaged and serious about the position, plus it gives you a chance to learn more about the company culture.
