At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Enjoy a fantastic rewards package with added extras for you and your loved ones.
- Other info: Be part of a culture that celebrates diversity and empowers everyone.
- Why this job: Make a real impact in a fast-paced environment while growing your leadership skills.
- Qualifications: Experience in team management and delivering top-notch customer service.
The predicted salary is between 30000 - 40000 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As a Store Manager you'll bring our core values to life through your team of between 5 and 15 employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count. Travel is a requirement of the role for store visits and wider team meetings.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience managing a team with passion and drive, with full accountability for your team's performance.
- Experience of Budgets and Profit and Loss responsibility.
- Experience delivering first class customer experiences through a highly engaged team.
- Experience delivering regular, consistent and effective reviews and demonstrating effective coaching behaviours.
- Experience working towards targets and driving opportunities to grow revenue.
- Experience using data inputs (i.e. footfall, matrix hours, trading hours, employee contracted hours) to improve efficiency and deliver store rotas in an effective and timely manner.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Store Manager Eltham employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As a Store Manager in Eltham, you'll lead a passionate team, fostering a culture of retail excellence while enjoying a comprehensive benefits package designed to support your well-being and growth. Join us to make a meaningful impact in a dynamic environment where your authentic self is celebrated and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager Eltham
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O₂'s values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Store Manager role.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've successfully managed a team or improved customer experiences. We want to hear about your passion and drive, so be ready to share those inspiring moments.
✨Tip Number 3
Prepare questions that show your interest! Ask about team dynamics, growth opportunities, or how they measure success in the store. This not only shows you're engaged but also helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining the Virgin Media O₂ family right from the start.
We think you need these skills to ace Store Manager Eltham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for retail and team management shine through. We want to see how you can bring our core values to life and inspire your team to deliver exceptional customer experiences.
Be Specific About Your Experience:Make sure to highlight your relevant experience in fast-paced environments and managing teams. Use specific examples that demonstrate your accountability for performance and how you've driven results in the past.
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the skills and experiences mentioned in the job description. Show us how your background aligns with what we’re looking for at Virgin Media O2.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Values
Before the interview, take some time to understand Virgin Media O₂'s core values. Think about how your personal values align with theirs and be ready to share examples of how you've embodied similar values in your previous roles.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare specific examples of how you've successfully managed a team in the past, focusing on your coaching techniques and how you’ve driven performance and engagement.
✨Customer-Centric Mindset
Be prepared to discuss how you put customers at the heart of your decisions. Think of instances where you’ve improved customer experiences through your leadership and how you’ve encouraged your team to do the same.
✨Data-Driven Decisions
Familiarise yourself with key metrics that impact store performance, such as footfall and trading hours. Be ready to discuss how you've used data in the past to make informed decisions and improve efficiency within your team.
