Regional Coordinator in Stockton-on-Tees

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

As a Regional Coordinator, your role is to manage 3rd party supplier orders throughout the provisioning life cycle, dealing with day to day issues, problems and queries as they arise, ensuring that both customer expectations and provisioning targets are met! The role will involve effectively communicating order progression updates to customers and partners, ensuring first class customer service at all times (both internally and externally). The Regional Coordinator will track and update the appropriate system, ensuring up to date notes are available, timely jeopardy management of orders in the work stack, and calling out any issues to ensure the successful delivery of orders.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.

Our ways of working:

We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all:

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered, you must have the following experience:

• Experience in a customer focussed role, with a demonstrable understanding of great customer service
• Competence in the use of Excel is a must due to the reporting required in the role
• Strong verbal and written communication skills are required, you'll need to be able to present on calls with external partners and deliver information to a wide range of audiences
• Methodical with high attention to detail
• Experience prioritising varied workloads, using excellent organisation skills

The other stuff we are looking for

We'd also love you to bring:

• Resilience, and the ability to confidently and constructively challenge internal and external partners
• Knowledge of telecommunications and construction would be beneficial
• Understanding of root cause/trend analysis

What's in it for you

We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.