Senior Product Owner (In-Life) - 12 Month FTC

This is an opportunity to play a key role in shaping how our Virgin Media customers manage, upgrade and get more value from their services while they are already with us. As Senior Product Owner for In-Life Stores and Cross Sell and Upsell, you will own critical digital journeys that support customers mid contract, helping them make confident choices that work for them and for the business. You will lead the evolution of our in-life digital store experience, bringing together commercial goals, customer needs and technical delivery. Working closely with UX, engineering, analytics and a broad stakeholder group, you will use insight, experimentation and user research to prioritise the right problems, design better experiences and land improvements that drive retention, reduce avoidable contact and grow lifetime value.

Who we are

The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we're building a more connected future for everyone.

Our ways of working

We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person. That doesn't just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Delivering customer facing digital or eCommerce self serve journeys, ideally within a subscription based environment
• Owning and evolving in-life customer experiences such as plan management, upgrades or add-ons
• Defining and prioritising product roadmaps using customer insight, data and commercial outcomes
• Working in agile, cross functional product teams with technology and design partners
• Strong stakeholder management skills in complex, matrixed organisations

The other stuff we are looking for

• Experience of cross sell and upsell propositions for existing customers
• Hands on use of experimentation, A/B testing or optimisation techniques
• Direct involvement in user research and close collaboration with UX teams
• Familiarity with telco or large scale digital platforms
• A strong customer first mindset that consistently balances value for customers and the business

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.