At a Glance
- Tasks: Oversee credit operations and ensure compliance while enhancing customer experiences.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with excellent visibility across teams and strategic influence.
- Why this job: Make a real impact on customer outcomes and shape the future of credit risk.
- Qualifications: Experience in operational or credit risk and strong collaboration skills required.
The predicted salary is between 60000 - 75000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Hybrid & Flexible (UK-wide)
Join us and reimagine customer credit at Virgin Media O2. At Virgin Media O2, we're on an exciting journey - transforming how we deliver brilliant customer experiences while meeting evolving regulatory expectations. From mobile and broadband to innovative digital services, we're shaping the future of connectivity - and credit risk plays a vital role in that.
We're looking for a Risk and Operational Control Manager - Credit Risk to help drive strong customer outcomes, strengthen controls, and ensure our end‑to‑end credit proposition performs at its best. This is a fantastic opportunity to take on a high-impact role with visibility across our Credit Risk and Operations landscape.
What you'll be doing
In this role, you'll provide oversight of our end‑to‑end credit proposition, ensuring it operates effectively, compliantly and with the customer at its heart. You'll:
- Oversee credit underwriting operations across both in-house and third-party suppliers
- Monitor conduct and risk MI, taking action to ensure strong outcomes across the business
- Embed robust control frameworks aligned to FCA Consumer Duty and regulatory expectations
- Identify, assess and mitigate operational and enterprise risks impacting customer outcomes
- Partner with teams across Credit Operations, IT, Finance and supplier networks
- Drive continuous improvement and contribute to governance and assurance activities
- Lead and develop an in-house underwriting team, including resource and budget management
Key responsibilities
- Deliver operational risk oversight across customer journeys and channels
- Lead root cause analysis into operational and conduct risks, implementing preventative controls
- Develop and manage credit risk dashboards and MI for leadership forums
- Own risk and control activity, including action planning, issue resolution and audit readiness
- Support supplier performance management and cost optimisation
- Monitor service standards, complaints, SLAs and customer experience indicators
What we're looking for
We're looking for someone who combines strong risk expertise with a proactive, solutions-focused mindset.
- Experience in operational risk, credit risk, conduct or compliance (within a regulated environment)
- Strong understanding of customer outcomes, regulatory frameworks and risk management
- Ability to influence and collaborate across multiple teams and external partners
- Confidence using MI and data to inform decision-making
- A structured approach to problem-solving and control design
What's in it for you
A high-impact role with real influence across Credit Risk and Operations. Opportunity to shape strategy, governance and customer outcomes. A collaborative, supportive and forward-thinking environment. Excellent hybrid working flexibility, with UK-wide location options.
Location & flexibility
We offer a truly flexible, hybrid approach, meaning you can be based anywhere in the UK. Occasional travel may be required depending on business needs - but we focus on outcomes, not presenteeism.
Ready to make an impact? If you're passionate about delivering great customer outcomes, strengthening risk frameworks and driving meaningful change - we'd love to hear from you.
Risk and Operational Control Manager – Credit Risk employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and fosters a collaborative work culture. With a focus on employee growth and development, we offer flexible hybrid working arrangements across the UK, allowing you to balance your professional and personal life while making a significant impact in the field of credit risk management. Join us to be part of a forward-thinking team dedicated to delivering exceptional customer experiences and driving meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Risk and Operational Control Manager – Credit Risk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Virgin Media O₂. Use LinkedIn to connect and engage with them. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Virgin Media O₂ is all about inclusivity and innovation, so think about how your experience aligns with their mission. Be ready to share examples that showcase your skills in risk management and customer outcomes.
✨Tip Number 3
Practice your pitch! You want to be able to clearly articulate why you're the perfect fit for the Risk and Operational Control Manager role. Highlight your experience in operational risk and your proactive mindset. Keep it concise and impactful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Virgin Media O₂. Let’s make this happen together!
We think you need these skills to ace Risk and Operational Control Manager – Credit Risk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Risk and Operational Control Manager role. Highlight your expertise in operational risk and credit risk, and don’t forget to mention any relevant regulatory experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer outcomes and how your proactive mindset can contribute to our team. Keep it concise but impactful!
Showcase Your Data Skills:Since this role involves using MI and data for decision-making, be sure to include examples of how you've successfully used data in past roles. This will show us you have the analytical chops we’re looking for!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Virgin Media O2!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Risk Frameworks
Make sure you brush up on your knowledge of regulatory frameworks, especially those related to credit risk and operational control. Be ready to discuss how these frameworks impact customer outcomes and how you've applied them in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your structured approach to problem-solving. Think about specific situations where you've identified risks and implemented controls, and be ready to explain your thought process during the interview.
✨Demonstrate Collaboration
Since this role involves partnering with various teams, come prepared with examples of how you've successfully collaborated across departments. Highlight your ability to influence and work with external partners to achieve common goals.
✨Use Data to Your Advantage
Familiarise yourself with key metrics and MI relevant to credit risk. Be ready to discuss how you've used data to inform decision-making in the past, and think about how you would apply this in the context of Virgin Media O2's operations.
