At a Glance
- Tasks: Deliver exceptional customer service and help customers discover the best products for them.
- Company: Join Virgin Media O₂, an inclusive employer committed to meaningful connections.
- Benefits: Competitive pay, private medical cover, generous leave, and a supportive team.
- Other info: Enjoy tailored training and excellent career growth opportunities in a dynamic retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 30000 - 40000 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Fulham Broadway
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers. You'll also receive:
- A competitive hourly rate of £13.45, + location allowance of £2,800 (pro rata where applicable) with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs, Fulham Broadway employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work environment. As a Retail Advisor in Fulham Broadway, you'll benefit from exceptional training, competitive pay, and a range of fantastic benefits including private medical cover and generous leave policies, all while working in a dynamic team that encourages personal growth and development. Join us to make meaningful connections with customers and enjoy a rewarding career in a company that truly cares about its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs, Fulham Broadway
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O₂'s values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for customer service and technology.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being friendly and approachable is key in retail, so don’t hold back on showcasing your unique vibe.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 38hrs, Fulham Broadway
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology. Remember, we’re all about making connections!
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s not essential, to show us you’re a great fit!
Show Enthusiasm:Express your excitement about the opportunity to work with Virgin Media O2. We love candidates who are eager to learn and grow in a fast-paced environment, so let us know why you’re keen to join our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our fantastic benefits there!
How to prepare for a job interview at Virgin Media O₂
✨Know the Company
Before your interview, take some time to research Virgin Media O₂. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you adapt to different situations and work well within a team. Share instances where you collaborated with others to achieve a common goal or adapted to changing demands, as this reflects the qualities they value in their employees.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
