At a Glance
- Tasks: Deliver expert 3rd Line support for critical network platforms and technologies.
- Company: Join Virgin Media O₂, a leader in connectivity and inclusivity.
- Benefits: Flexible working, career growth, and access to employee networks.
- Other info: Be part of an inclusive culture that values diversity and innovation.
- Why this job: Make a real impact with cutting-edge technology in a dynamic team.
- Qualifications: Extensive experience in network infrastructure and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Join our Core Infrastructure Support team, where you'll play a pivotal role in delivering expert 3rd Line support across some of Virgin Media O2's most critical platforms.
In this high-impact role, you'll take ownership of our Fixed Access and Wholesale Access technologies, working hands-on with leading-edge platforms including XGS-PON (OLT, CIN, BNG), DOCSIS (CMTS/CCAP), EVPN, and NNIs. You'll be part of a highly visible, fast-moving team that thrives on innovation, collaborating with specialists across Data Centre, Core, Corporate and ISP Systems Support, and delivering a truly end-to-end support experience for our customers and the business.
You'll balance critical BAU responsibilities with the excitement of shaping new platforms and services, helping to deliver upgrades and cutting-edge capabilities that move our network forward. Alongside your technical expertise, you'll also provide guidance and task leadership to junior team members, helping to grow talent and strengthen our Data Support function.
If you want to make a real impact, work with industry-leading technology, and be part of a team that sets the standard for operational excellence, this is the role for you.
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys.
We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow.
We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers.
The must haves:
- Extensive experience in supporting carrier / enterprise grade network infrastructure to include Juniper, Nokia, Cisco, and Commscope
- Understanding of XGS-PON technologies
- Fundamental understanding of ISIS, MPLS, SR MPLS, EVPN, IPv6
- In-depth knowledge of underlying network fundamentals not limited to TCP/IP, Routing, Switching and the OSI model
- Process oriented skills for troubleshooting, problem solving and problem resolution
- Ability to lead and communicate during major incidents
- Familiarity with monitoring
- Understanding of HFC, DOCSIS and CMTS technologies
- Strong communication skills (both written and verbal) and the ability to adapt to technical and non-technical audiences (up to HoD/Director level)
Principal Fixed Access & Wholesale Network Engineer employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work environment. As a member of the Financial Times Top 500 Best Employers for 2026, we offer our employees ample opportunities for growth and development while working with cutting-edge technology in a flexible-first organisation. Join us to be part of a dynamic team that encourages innovation, collaboration, and a strong sense of community, ensuring you feel valued and empowered from day one.
