At a Glance
- Tasks: Deliver exceptional customer service and help customers discover the best products for them.
- Company: Join Virgin Media O₂, an inclusive employer committed to meaningful connections.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 27800 - 27800 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Location: Portsmouth
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you're well-prepared for success and able to serve our customers. You'll also receive:
- A competitive hourly rate of £13.45, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days' annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
Next steps:
Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for? This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Retail Advisor, 38hrs, Portsmouth employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Retail Advisor in Portsmouth, you'll enjoy competitive pay, exceptional benefits including private medical cover and generous leave policies, and a commitment to your personal growth through tailored training and development opportunities. Join us to make meaningful connections with customers while thriving in a collaborative environment that prioritises your well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 38hrs, Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different customer needs. Role-playing with a friend can really help you feel more confident when it comes to showcasing your skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Advisor, 38hrs, Portsmouth
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and technology.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention any previous retail or customer service experience that showcases your ability to connect with customers.
Show Enthusiasm:Express your excitement about the role and the company in your application. We love candidates who are genuinely interested in helping people and making their lives better through our products and services.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered for the Retail Advisor position.
How to prepare for a job interview at Virgin Media O₂
✨Know the Company
Before your interview, take some time to research Virgin Media O₂. Understand their values, products, and what makes them unique in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this aligns perfectly with what they’re looking for.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you adapt to different situations and work well within a team. Share instances where you collaborated with colleagues to achieve a common goal or adapted to changing customer demands. This will resonate well with their emphasis on teamwork and flexibility.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or training opportunities. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
