At a Glance
- Tasks: Coordinate delivery of connectivity solutions and manage customer orders for business clients.
- Company: Join Virgin Media O₂, a leader in connectivity and an inclusive employer.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on services.
- Other info: Flexible-first organisation with strong focus on diversity and inclusion.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in B2B service delivery and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Fixed Term 6 Months. As a Carrier Delivery Coordinator, you'll play a key role in delivering brilliant service to our business customers by managing orders after sale through to successful installation. Acting as the central point of coordination, you'll ensure smooth delivery of connectivity solutions, keeping customers informed and confident every step of the way. In this role, you'll collaborate with a wide range of teams, suppliers and internal stakeholders to drive delivery performance against agreed SLAs. You'll take ownership of resolving challenges, managing risks and escalations, and continuously improving the customer experience while supporting wider provisioning activity across the team.
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.
We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office - it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone.
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves:
- Experience managing customer orders or service delivery within a B2B environment
- Understanding of provisioning processes and service delivery against SLAs
- Proven ability to manage and resolve complex customer issues and escalations
- Excellent communication skills with the ability to engage internal and external stakeholders
- Ability to coordinate multiple workstreams and manage competing priorities
The other stuff we are looking for:
- Experience working with process driven software and MS Outlook based communication
- Strong negotiation and influencing skills
- Ability to identify and drive process improvements
- Experience coaching or supporting colleagues on complex delivery tasks
- Customer-focused mindset with a passion for delivering excellent service
What's in it for you:
We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. And there's more! Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps:
If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later! If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Carrier Delivery Coordinator in Peterborough employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work environment. As a Carrier Delivery Coordinator, you'll benefit from our flexible-first culture, extensive employee support networks, and a commitment to your professional growth, all while enjoying competitive benefits like Bupa healthcare and generous holiday allowances. Join us in a role where your contributions are recognised and where you can truly make a difference in connecting people to what matters most.
StudySmarter Expert Advice🤫
We think this is how you could land Carrier Delivery Coordinator in Peterborough
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Carrier Delivery Coordinator in Peterborough
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Carrier Delivery Coordinator in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Virgin Media O₂. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Virgin Media O₂ and demonstrate your readiness to engage with their systems right away.
