At a Glance
- Tasks: Support and engage customers across Central and Outer London stores.
- Company: Join Virgin Media O2, a leading inclusive employer.
- Benefits: Travel expenses covered, competitive rewards, and a supportive culture.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Make a real difference while meeting new people every day.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Step into a role that puts you at the heart of the action at Virgin Media O2. From our buzzing The Strand store, you'll be out supporting and working in stores across our Central and Outer London region! Dropping in, adding your spark, and making a real difference everywhere you step. If you love meeting new people, thrive in different environments daily and get a genuine kick out of helping others shine you will feel right at home in this unique role! And yes... your travel expenses are covered, so you can focus on bringing the fun, the drive, and the magic every single day. As a Retail Advisor, you will join a team that delivers outstanding customer service, helping people discover the products and services that suit them best.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Multi Site Support Sales Advisor - Central & Outer London (Full Time) employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As a Multi Site Support Sales Advisor, you'll enjoy a vibrant work culture that values collaboration and personal growth, with comprehensive benefits designed to support you and your loved ones. Join us in Central and Outer London, where every day brings new opportunities to connect with customers and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Support Sales Advisor - Central & Outer London (Full Time)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Virgin Media O₂. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Virgin Media O₂ before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi Site Support Sales Advisor - Central & Outer London (Full Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Virgin Media O₂:Your cover letter is your chance to shine! Tell us why you want to work at Virgin Media O₂ specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Virgin Media O₂!
How to prepare for a job interview at Virgin Media O₂
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
