At a Glance
- Tasks: Support and engage customers across Central and Outer London stores.
- Company: Join Virgin Media O2, a leading inclusive employer.
- Benefits: Travel expenses covered, competitive rewards, and a supportive culture.
- Other info: Flexible shifts and opportunities for personal growth in a dynamic environment.
- Why this job: Make a real difference while meeting new people every day.
- Qualifications: Confidence, communication skills, and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Step into a role that puts you at the heart of the action at Virgin Media O2. From our buzzing The Strand store, you'll be out supporting and working in stores across our Central and Outer London region! Dropping in, adding your spark, and making a real difference everywhere you step. If you love meeting new people, thrive in different environments daily and get a genuine kick out of helping others shine you will feel right at home in this unique role! And yes... your travel expenses are covered, so you can focus on bringing the fun, the drive, and the magic every single day. As a Retail Advisor, you will join a team that delivers outstanding customer service, helping people discover the products and services that suit them best.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Multi Site Support Sales Advisor 30 hours - Central & Outer London employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As a Multi Site Support Sales Advisor in Central and Outer London, you'll enjoy a vibrant work culture that values your individuality while providing ample opportunities for personal and professional growth. With a comprehensive benefits package and a commitment to celebrating our people, you'll find a rewarding environment where you can truly make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Multi Site Support Sales Advisor 30 hours - Central & Outer London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Virgin Media O₂ and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Virgin Media O₂ and let us see your personality shine through!
We think you need these skills to ace Multi Site Support Sales Advisor 30 hours - Central & Outer London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Virgin Media O₂.
Get Familiar with Our Brand:Before applying, take some time to learn about Virgin Media O₂ and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Virgin Media O₂
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Virgin Media O₂.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Virgin Media O₂ will surely appreciate.
