Platform Tech Lead - E-Care in London

This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

As a Platform Tech Lead for our Care platforms, you will play a pivotal role in turning technical vision into high-quality, real-world delivery. This is a leadership opportunity for a senior engineer who thrives at the intersection of engineering excellence, governance and partner collaboration. You will act as the technical authority across the platform, ensuring everything delivered by partners meets robust standards for quality, performance and scalability. In this role, you will guide and influence how solutions are designed and built rather than coding yourself. You will review architecture, shape implementation approaches and work closely with vendors across frontend, backend and cloud technologies to maintain consistency and integrity. From resolving complex technical challenges to ensuring production readiness, your impact will be felt in the strength, reliability and long-term health of the platform. You will build trusted relationships, enabling teams to deliver at pace without compromising on quality.

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.

We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office - it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone.

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

• Strong experience leading technical delivery across frontend, backend and cloud platforms
• Proven ability to review and assure architecture, designs and engineering quality across partner or vendor teams
• Deep technical knowledge of modern stacks including Node.js, Next.js and cloud platforms such as GCP
• Experience enforcing non-functional requirements including performance, resilience and security
• Ability to influence and guide external partners while maintaining platform standards and governance

The other stuff we are looking for

• Experience working within telecoms or large-scale digital platforms
• Familiarity with CMS platforms and component-driven architectures
• Knowledge of CI/CD pipelines, observability tools and environment management
• Experience with microservices and event-driven architectures
• Strong understanding of architecture governance frameworks and decision models

What's in it for you

We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.