At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leading inclusive employer.
- Benefits: Earn up to £38,700 with private medical cover and 25 days annual leave.
- Other info: Receive full training and support with a dedicated mentor.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and confidence working outdoors; no experience needed.
The predicted salary is between 31500 - 38700 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £31,500 - £38,700 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: E1, E2, E4, E5, E10, E11, E12, E13, E14, E15, E16, E20, E3, E6, E7, E17, E18.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it's all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: Day in the Life.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Technician - Central London_NL CENNE employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Technician in Central London, you'll enjoy a unique blend of independence and teamwork, with opportunities for personal growth through comprehensive training and mentorship. With competitive salaries, generous benefits, and a 4-day working week, we ensure our employees are rewarded while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician - Central London_NL CENNE
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values, mission, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Field Technician. We want to hear about your problem-solving mindset and how you can help customers!
✨Tip Number 3
Show your personality! The role is all about connecting with people, so let your friendly side shine through during the interview. Share stories that highlight your customer service skills and adaptability. Remember, they’re looking for someone who can make customers smile!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Technician - Central London_NL CENNE
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Technician role. Mention any relevant problem-solving experiences or customer service skills that could make you a great fit!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’re the right person for the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with Virgin Media O₂ and their services. Understand the role of a Field Technician and be ready to discuss how you can contribute to connecting customers with what matters most.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role requires a problem-solving mindset, so think of situations where you've helped others or resolved issues effectively.
✨Be Personable
As you'll be the friendly face of the brand, practice your communication skills. Be ready to demonstrate how you can provide exceptional service and leave customers smiling, even when troubleshooting.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, training, or company culture. This shows your interest and helps you determine if it's the right fit for you.
