At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leading inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Full training provided with a dedicated mentor for support.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and a passion for helping customers.
The predicted salary is between 29000 - 36200 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). For this position, you must live in one of the following postcodes: SE1, SE2, SE3, SE21, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE11, SE12, SE13, SE14, SE15, SE16, SE22, SE23, SE17, SE18, SE19, SW8, SW9, SW11, SW12, SW15, SW16, SW17, SE24, SE27, SE28, SW2, SW18.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and careers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Technician – Central London SE employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Technician in Central London, you'll enjoy a unique blend of independence and teamwork, with opportunities for personal growth through comprehensive training and mentorship. With a competitive salary, generous benefits including private medical cover, and a 4-day working week, we offer a fulfilling career where you can truly make a difference in people's lives every day.
StudySmarter Expert Advice🤫
We think this is how you could land Field Technician – Central London SE
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values, mission, and what they stand for. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Field Technician. We want to hear about your problem-solving mindset and customer service passion!
✨Tip Number 3
Show off your personality! The role is all about connecting with people, so let your friendly side shine through. Be yourself and don’t be afraid to share a bit about your life outside of work – it helps build rapport with the interviewer.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, you’ll have access to all the latest updates and resources to help you along the way. Don’t miss out on this opportunity!
We think you need these skills to ace Field Technician – Central London SE
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application:Make sure to tailor your application to the Field Technician role. Highlight any relevant experience or skills that match what we’re looking for, like working outdoors or handling technical issues.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if needed to make it easy for us to read and understand your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with Virgin Media O₂'s services and values. Understand what a Field Technician does and be ready to discuss how you can contribute to connecting customers with what matters most.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past. This role requires a methodical approach, so think of situations where you’ve had to adapt and resolve issues quickly, especially in customer service.
✨Be Personable
As a Field Technician, you'll be the friendly face of the brand. Practice your communication skills and think about how you can make customers feel valued and satisfied. A smile goes a long way!
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, training, or company culture. This shows your interest and helps you determine if this is the right fit for you.
