At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Full training provided with a dedicated mentor for support.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and a passion for helping customers.
The predicted salary is between 29000 - 36200 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: EH4, EH5, EH6, EH7, EH8, EH9, EH10, EH11, EH12, EH13, EH14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer- Edinburgh employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in Edinburgh, you'll enjoy a unique work-life balance with a 4-day week, competitive salary, and comprehensive benefits including private medical cover and generous leave policies. With extensive training and mentorship opportunities, you’ll have the chance to grow your career while making a meaningful impact in connecting customers to what matters most.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer- Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Media O₂'s values and mission. This will help you connect your own experiences to what they care about, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your problem-solving skills and customer service mindset, as these are key for the Field Service Engineer role.
✨Tip Number 3
Be ready to share real-life examples! Think of times when you've helped someone solve a problem or adapted to a tricky situation. These stories will highlight your skills and show you're the right fit for the job.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and can help keep you top of mind for the recruiters.
We think you need these skills to ace Field Service Engineer- Edinburgh
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and solving problems.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Field Service Engineer role. Mention any relevant experiences that showcase your problem-solving mindset and customer service skills.
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Virgin Media O₂
✨Know the Role Inside Out
Before your interview, make sure you understand what a Field Service Engineer does at Virgin Media O₂. Familiarise yourself with the tasks like installing broadband and troubleshooting issues. This will help you demonstrate your enthusiasm and readiness to connect with customers.
✨Showcase Your Problem-Solving Skills
Since this role requires a problem-solving mindset, think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you approach challenges and adapt to different situations, as this is key to impressing the interviewers.
✨Emphasise Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Highlight your ability to connect with people and provide exceptional service. Share stories that showcase your customer service skills and how you’ve made a difference in someone’s day.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training process, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
