At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a diverse employer committed to inclusivity.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Receive full training and support with a dedicated mentor.
- Why this job: Make a real difference while enjoying a 4-day work week and outdoor freedom.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
The predicted salary is between 29000 - 36200 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: BT47, BT48, BT82.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Derry employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in Derry, you'll enjoy a unique work-life balance with a 4-day week, competitive salary, and comprehensive benefits including private medical cover and generous leave policies. With dedicated training and mentorship, we empower our employees to grow and thrive while making meaningful connections with customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Derry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values, mission, and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Field Service Engineer. Remember, it’s all about showcasing your problem-solving mindset and customer service passion!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. They’re looking for someone who can connect with customers, so don’t be afraid to show your friendly side. A genuine smile and a positive attitude can go a long way!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Field Service Engineer - Derry
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experiences or attributes that align with what we’re looking for, like being organised and adaptable.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Field Service Engineer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the technical aspects, but also focus on the customer service side. Be ready to discuss how you would handle different scenarios, like troubleshooting issues or installing services.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or helped customers. This role is all about connecting people and ensuring they stay online, so demonstrating your ability to think on your feet will impress the interviewers.
✨Be Personable
Since you'll be the friendly face of Virgin Media O₂, it's crucial to show your interpersonal skills. Practice how you would engage with customers and make them feel valued. A warm smile and a positive attitude can go a long way in this role.
✨Ask Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, training processes, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
