At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leading inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Full training provided with a dedicated mentor for support.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and a passion for helping customers.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: GL1, GL2, GL3, GL4, GL5, GL6, GL10, GL11, GL13, GL17, GL18, GL19, GL20, GL50, GL51, GL52, GL53, GL54, WR11.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it's all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: Day in the Life Video.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Cotswold employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in the picturesque Cotswolds, you'll enjoy a unique blend of outdoor work, customer interaction, and professional growth opportunities, all while benefiting from a competitive salary, generous leave policies, and a 4-day working week. Join us to make a meaningful impact in people's lives while enjoying comprehensive training and mentorship to help you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Cotswold
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to problem-solving and customer service. Prepare some examples from your past experiences that highlight your skills. We want you to shine during the interview!
✨Tip Number 3
Show your personality! The role is all about connecting with customers, so let your friendly side come through. Be yourself and don’t be afraid to share why you’re passionate about helping others. It’ll make you memorable!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer - Cotswold
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and problem-solving.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experiences that showcase your ability to adapt and work independently, as these are key for us.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a great fit for the Field Service Engineer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application and get the ball rolling. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with the role of a Field Service Engineer. Understand the technical aspects, but also focus on the customer service side. Be ready to discuss how you would handle different scenarios, like troubleshooting or installing services.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems. This could be anything from fixing a tech issue to helping a friend out in a tricky situation. Highlight your methodical approach and adaptability.
✨Be Personable
Since this role involves meeting customers daily, practice your communication skills. Think about how you can make a positive impression and leave customers smiling. A friendly attitude goes a long way!
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions. Inquire about the team culture, training processes, or what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.
