At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leader in connectivity and an inclusive employer.
- Benefits: Earn up to £38,700 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Full training provided with a dedicated mentor for your career growth.
- Why this job: Make a real difference while enjoying variety and freedom in your daily tasks.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
The predicted salary is between 31500 - 38700 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £31,500 - £38,700 (£4,700 overtime + £2,500 commission).
For this position, you must live in one of the following postcodes: NW1, NW3, NW5, NW6, NW8, W1T, WC1, WC2, NW2, NW10, NW11, SW1, SW3, SW5, SW7, SW10, W2, W8, W10, W11, NW10, SW6, W12, W14.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £31,500 with the potential to earn up to £38,700 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Central London NL, Kensington and Chelsea employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in Central London, you'll enjoy a unique blend of independence and teamwork, with opportunities for personal growth through comprehensive training and mentorship. With competitive salaries, generous benefits including private medical cover, and a 4-day working week, we ensure our employees are well-rewarded while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Central London NL, Kensington and Chelsea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values and what they stand for, especially their commitment to inclusivity. This will help you connect better during your chat with the recruiter.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Field Service Engineer role and rehearse your answers. Focus on showcasing your problem-solving skills and how you can adapt to different situations – that’s what they’re really looking for!
✨Tip Number 3
Show your personality! When you’re out there meeting new people, let your friendly side shine through. Remember, you’ll be the face of the brand, so being personable and approachable is key to making a great impression.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of the right people. Plus, it shows you’re serious about joining the team. Don’t forget to follow up if you haven’t heard back – it shows initiative!
We think you need these skills to ace Field Service Engineer - Central London NL, Kensington and Chelsea
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experiences or attributes that align with what we’re looking for, like being organised and adaptable.
Keep It Clear and Concise:We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Field Service Engineer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Service Engineer. Familiarise yourself with the technical aspects of broadband, TV, and phone services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Problem-Solving Skills
Since this role involves troubleshooting and resolving issues, be prepared to discuss examples from your past where you've successfully solved problems. Think of situations where you had to think on your feet or adapt quickly to changing circumstances.
✨Emphasise Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Highlight your customer service experience and how you’ve made a positive impact on customers in previous roles. Share stories that demonstrate your ability to connect with people and leave them satisfied.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
