At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leading inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Receive full training and support with a dedicated mentor.
- Why this job: Make a real difference while enjoying a 4-day work week.
- Qualifications: UK driving licence and a passion for helping customers.
The predicted salary is between 29000 - 36200 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following post codes: CA1, CA2, CA3, CA6, CA7, CA8, DG1, DG2, DG6, DG11, DG12, DG14, DG16.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Want to see what it's all about for yourself? Copy this link into your browser to see a day in the life of our Field Service Engineer: Day in the Life Video.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
Since we'll give you all the training you need, what's most important are the right skills and attributes. These include:
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
We believe in rewarding our people, so here's what you'll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Carlisle employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer in Carlisle, you'll enjoy a unique work-life balance with a 4-day week, competitive salary, and comprehensive benefits including private medical cover and generous leave policies. With dedicated training and mentorship, we empower our employees to grow and thrive while making meaningful connections with customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Carlisle
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values, mission, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and experiences align with the role of a Field Service Engineer. Remember, it’s all about showcasing your problem-solving mindset and customer service passion!
✨Tip Number 3
Dress the part! Even though this is a hands-on job, showing up smartly dressed can make a great first impression. It shows that you respect the opportunity and are serious about landing the job. Plus, it boosts your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Engineer - Carlisle
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the Field Service Engineer role. Mention your confidence in working outdoors and at heights, as well as your methodical approach to tasks. This will show us you're a great fit!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see your key skills and experiences. Remember, first impressions count!
Apply Through Our Website:Don't forget to apply through our website! It's the quickest way for us to receive your application and get you started on this exciting journey. Plus, you'll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with Virgin Media O₂'s services and values. Understand what a Field Service Engineer does and be ready to discuss how your skills align with the role. This shows you're genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in the past, especially in customer service or technical situations. Highlight your methodical approach and adaptability, as these are key traits for the job.
✨Be Personable
Since this role involves meeting customers daily, practice your communication skills. Be friendly and approachable during the interview, as they’ll want to see that you can connect with people and leave them smiling.
✨Ask Thoughtful Questions
Prepare some questions about the role, team dynamics, or training process. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.
