At a Glance
- Tasks: Ensure smooth changes and releases for live services while managing risks and impacts.
- Company: Join Virgin Media O₂, a leader in connectivity and an inclusive employer.
- Benefits: Enjoy Bupa healthcare, generous holiday, and exclusive discounts on broadband and mobile.
- Other info: Flexible-first organisation with strong support for diversity and inclusion.
- Why this job: Be a Change and Release expert and drive impactful improvements in a dynamic environment.
- Qualifications: Experience in Change and Release Management and knowledge of ITIL processes.
The predicted salary is between 40000 - 50000 £ per year.
This role plays a key part in protecting and evolving our live services by ensuring changes and releases land safely, smoothly and with the right governance in place. Sitting within our CTO Service Assurance function, you will act as a trusted Change and Release expert, supporting both strategic programmes and BAU activity across the UK. You will work closely with delivery teams, service owners and senior stakeholders to assess impact, manage risk and lead go live readiness. As a visible advocate for Change and Release Management, you will champion best practice, drive continual improvement and help embed a strong, customer focused change culture across the organisation.
Who we are
At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here.
Our ways of working
We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office - it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count - so when we come together, it benefits everyone.
Accessible, inclusive and equitable for all
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us - and everyone thinking about joining us - to feel seen, heard and supported. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.
The must haves
- Understand principles of Change and Release Management, have experience of and exposure to Change and Release Management environments
- Knowledge and demonstrable experience of Service Transition methodology
- Experience working in a Service Management environment or similar, with knowledge of ITIL processes and Agile methodologies
- Exposure or experience within other Service Management Practices or operational environments (e.g., Incident Management, Problem Management, Service Level Management, Configuration Management)
- Experience of Remedy ITSM Toolset
- Proven experience in service and process improvement
The other stuff we are looking for
- ITIL V3 Foundation
What's in it for you
We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday - plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.
Next steps
If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.
Change and Release Specialist employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work environment. As a Change and Release Specialist, you'll benefit from our flexible-first culture, extensive employee support networks, and opportunities for professional growth, all while contributing to innovative projects that enhance connectivity across the UK. With competitive benefits including healthcare, generous holiday, and unique perks, you'll find a rewarding career where your contributions are recognised and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Change and Release Specialist
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Virgin Media O₂. A friendly chat can open doors and give you insider info about the company culture and the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to Change and Release Management. Show us how you’ve handled challenges in the past and be ready to discuss your experience with ITIL processes and Agile methodologies.
✨Tip Number 3
Don’t forget to showcase your passion for continuous improvement! We love candidates who can demonstrate how they’ve driven change in previous roles, so have some examples ready to share.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Virgin Media O₂.
We think you need these skills to ace Change and Release Specialist
Some tips for your application 🫡
Show Your Change and Release Expertise:Make sure to highlight your experience with Change and Release Management in your application. We want to see how you've successfully managed changes and releases in the past, so don’t hold back on those examples!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. It shows us you’re genuinely interested in joining our team!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Virgin Media O₂
✨Know Your Change and Release Management
Make sure you brush up on the principles of Change and Release Management. Be ready to discuss your experience in this area, especially how you've applied these principles in past roles. Highlight specific examples where you ensured changes were implemented smoothly and safely.
✨Familiarise Yourself with ITIL and Agile
Since the role requires knowledge of ITIL processes and Agile methodologies, it’s crucial to understand these frameworks. Prepare to explain how you've used them in your previous work, and think of scenarios where they helped improve service delivery or manage risks effectively.
✨Showcase Your Service Improvement Skills
Be prepared to talk about your experience with service and process improvement. Think of specific instances where you identified a problem and implemented a solution that enhanced efficiency or customer satisfaction. This will demonstrate your proactive approach and commitment to continual improvement.
✨Engage with the Company Culture
Virgin Media O₂ values inclusivity and collaboration, so show that you align with their culture. Research their initiatives around diversity and inclusion, and be ready to discuss how you can contribute to fostering a positive change culture within the organisation.
