At a Glance
- Tasks: Lead a dynamic team in delivering impactful Cost Assurance activities and managing complex data reviews.
- Company: Join Virgin Media O₂, an inclusive employer committed to diversity and innovation.
- Benefits: Enjoy a supportive rewards package and opportunities for personal and professional growth.
- Other info: Work in a collaborative environment with excellent career development opportunities.
- Why this job: Make a real difference in driving performance and transformation within a leading tech company.
- Qualifications: Strong interest in people management and proven ability to analyse complex data.
The predicted salary is between 50000 - 60000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
We're excited to offer a 6-month FTC opportunity within our Revenue Operations team, created as a result of internal promotions and stepping-up opportunities across the function. This is a fantastic chance to broaden your leadership experience, take ownership of a high-impact team, and play a key role in driving performance, transformation, and revenue protection across the business.
In this role, you'll lead a team responsible for delivering a range of Cost Assurance activities, overseeing the end-to-end management of complex data reviews - from analysis and cleansing through to resolution or disconnection. Working closely with technical teams and key stakeholders, you'll ensure the successful delivery of multi-site projects against agreed SLAs, while supporting escalations, managing WIP, and resolving cease-in-error scenarios. This role requires you to attend the Birmingham Eagle Court office twice a week.
Who we are
O2 Business is our new focused, digital‑first B2B business serving customers across small, medium, and large enterprises, as well as the public sector. Powered by our next‑generation fixed and mobile infrastructure, the new entity will offer a broader portfolio of best‑in‑class solutions - including cloud‑based communication tools, voice and contact centre offerings, and 5G private networks - supported by a culture that prioritises in‑office collaboration, with our teams generally working together on site five days a week.
The must haves
- Demonstrable ability or strong interest in people management, with confidence in leading performance conversations, providing constructive feedback and addressing challenging situations; supported by the willingness to develop management capability through training and coaching.
- Demonstrable Commercial awareness interpreting Performance KPIs and Root Cause Analysis to support improvement initiatives.
- Proven ability to understand and mitigate the threat of risk to our organisation by proactively seeking out new ways of working to put in place action plans to reduce or avoid risk.
- Highly organised and adaptable, with proven ability to manage multiple deadlines and meet SLAs while working under pressure, using initiative and taking ownership of issues through to resolution.
- A strong communicator with previous success in a role requiring you to deal with multiple issues including systems, internal departments, 3rd party and/or customer related issues and working through to successful resolution.
- Proven ability to analyse and interpret complex data, including making sound and timely decisions based on analysis of the relevant information and delivering innovative solutions to complex problems.
The other stuff we are looking for
We'd also love it if you could bring: A growth mind-set.
What's in it for you
Working at O2 Business, you'll get a rewards package that is designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Cost Assurance Team Manager-6 month FTC in Birmingham employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a collaborative work culture. As an Operational Performance Manager, you'll benefit from our flexible-first approach, extensive employee support networks, and opportunities for professional growth, all while contributing to innovative connectivity solutions in a dynamic environment. With competitive benefits including healthcare, generous holiday, and unique perks, you'll find a rewarding workplace that truly cares about your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Cost Assurance Team Manager-6 month FTC in Birmingham
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like Virgin Media O₂.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like Virgin Media O₂ might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Cost Assurance Team Manager-6 month FTC in Birmingham
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at Virgin Media O₂ will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at Virgin Media O₂. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give Virgin Media O₂ confidence in your short-term commitment to the role.
How to prepare for a job interview at Virgin Media O₂
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with Virgin Media O₂.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure Virgin Media O₂ that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
