At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a diverse employer committed to inclusivity.
- Benefits: Earn up to £36,200 with private medical cover and 25 days annual leave.
- Other info: Enjoy excellent career progression with full training and a dedicated mentor.
- Why this job: Make a real difference while enjoying a 4-day work week and dynamic tasks.
- Qualifications: UK driving licence and a passion for problem-solving; no experience needed.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). You must live in one of the following postcodes: BT1, BT2, BT3, BT4, BT5, BT6, BT7, BT8, BT9, BT10, BT11, BT12, BT17, BT24, BT25, BT26, BT27, BT28, BT29, BT65, BT66, BT67.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week. No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Belfast employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a collaborative work culture. As an Operational Performance Manager, you'll benefit from our flexible-first approach, extensive employee support networks, and opportunities for professional growth, all while contributing to innovative connectivity solutions in a dynamic environment. With competitive benefits including healthcare, generous holiday, and unique perks, you'll find a rewarding workplace that truly cares about your well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values and what they stand for, especially their commitment to inclusivity. This will help you connect better during your chat with the recruiter.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Field Service Engineer role and rehearse your answers. Focus on showcasing your problem-solving skills and how you can help customers stay connected. We want to see your passion shine through!
✨Tip Number 3
Show off your personality! Remember, this role is all about connecting with people. Be friendly and approachable in your interview. Share stories that highlight your customer service experience or any times you've gone above and beyond to help someone out.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application in front of us. Plus, it shows you're serious about the role. Don’t forget to follow up after your interview to express your enthusiasm – we love to see candidates who are keen!
We think you need these skills to ace Field Service Engineer - Belfast
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for helping customers and problem-solving.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention any relevant experiences that showcase your ability to adapt and work independently, as these are key for us.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping your sentences short and to the point. This helps us quickly see why you’d be a great fit for the Field Service Engineer role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Virgin Media O₂.
How to prepare for a job interview at Virgin Media O₂
✨Know the Role Inside Out
Before your interview, make sure you understand what a Field Service Engineer does at Virgin Media O₂. Familiarise yourself with the tasks like installing broadband and troubleshooting issues. This will help you demonstrate your enthusiasm and readiness to connect with customers.
✨Showcase Your Problem-Solving Skills
Since this role requires a problem-solving mindset, think of examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you approach challenges and adapt to different situations, as this is key to impressing the interviewers.
✨Emphasise Your People Skills
As a Field Service Engineer, you'll be the friendly face of the brand. Highlight your ability to connect with people and provide exceptional service. Share stories that showcase your customer service skills and how you’ve made a difference in someone’s day.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training process, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
