At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Earn £12.40 per hour, enjoy 23 days' leave, and access great health benefits.
- Other info: Receive tailored training and enjoy excellent career progression opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
The predicted salary is between 25859 - 25859 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
NEW STORE OPENING SOON. We are recruiting for O2 Retail Advisors in Clapham with both full time and part time positions available, 38 hours, 30 hours, 24 hours, 20 hours, 16 hours and 12 hours. Interviews will take place at our assessment day in Paddington on Friday 26th September.
At Virgin Media O2, we're not just about keeping people connected; we're about making every interaction meaningful. As a Retail Advisor, you'll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You'll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves:
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for:
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What's in it for you:
- We'll set you up for success. You'll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date.
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days' annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%.
- Employee BUPA medical cover, health care plan and life assurance.
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps:
Our Recruitment Process: Following your application, you'll receive an invite to complete an online assessment. If you're successful, you'll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions. If you are successful at this stage you will be invited to an assessment day on Friday 26th September in Paddington. So, what are you waiting for! This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Retail Advisor - Clapham in Bedford employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Retail Advisor in Clapham, you'll benefit from tailored training, competitive pay, and a range of family-friendly policies, all while working in a dynamic environment that encourages personal growth and career progression. Join us to make meaningful connections with customers and be part of a team that is dedicated to delivering exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor - Clapham in Bedford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be interacting with customers all day. Try role-playing common customer scenarios with a friend or family member. This will boost your confidence and help you nail those customer service questions during the interview.
✨Tip Number 3
Show off your passion for tech! Since this role involves showcasing innovative products, make sure to highlight any personal experiences or interests in technology. Whether it's gadgets, apps, or services, let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the Virgin Media O2 family. So, get your application in and let’s get you on that assessment day!
We think you need these skills to ace Retail Advisor - Clapham in Bedford
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any previous retail or customer service experience, even if it’s just a little!
Show Enthusiasm:Express your excitement about joining Virgin Media O2 and being part of a team that values meaningful interactions. A positive attitude can really make your application stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Virgin Media O₂
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your communication skills and how you build rapport, as this is crucial for the role.
✨Demonstrate Flexibility and Team Spirit
Be ready to discuss how you've adapted to different situations in previous roles. Emphasise your ability to work well in a team and your willingness to support colleagues. This aligns perfectly with the collaborative environment Virgin Media O2 promotes.
✨Prepare Questions
At the end of your interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company's future plans. This shows your enthusiasm and helps you gauge if it's the right fit for you.
