At a Glance
- Tasks: Connect people by installing and maintaining broadband, TV, and phone services.
- Company: Join Virgin Media O₂, a leader in connectivity and an inclusive employer.
- Benefits: Earn up to £36,200 with private medical cover, 25 days leave, and a 4-day work week.
- Other info: Full training provided with a dedicated mentor for your journey.
- Why this job: Make a real difference while enjoying variety and freedom in your work.
- Qualifications: UK driving licence, confidence outdoors, and a passion for helping customers.
The predicted salary is between 29000 - 36200 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Salary: £29,000 - £36,200 (£4,700 overtime + £2,500 commission). For this position, you must live in one of the following postcodes: SG1, SG2, SG3, SG4, SG5, SG6, SG7, SG12, SG13, SG14, SG15, AL7, AL8, AL9, AL10, EN6, EN7, EN8, EN9, EN10, EN11.
You may think that a Field Service Engineer sounds technical, and in part, it is - but this role is so much more than that. It's about connecting people with what matters most. You'll be out and about, travelling to different locations and meeting new people every day. If you want to make a real difference, this is it. No two days are the same. One day, you could be installing cutting-edge broadband in a customer's home; the next, you're troubleshooting an issue and helping someone get back online and making their day. You'll enjoy the freedom of working outside and get to experience real job progression. And the best part? You'll only be working 4 days out of 7 each week.
No experience? No problem. We'll fully train and support you every step of the way through a detailed onboarding stage when you join. You'll also have a dedicated mentor who will join you on the journey to provide you with ongoing guidance.
What You'll Do
- Install and maintain broadband, TV, and phone services to customers' homes.
- Quickly resolve technical issues, ensuring customers stay connected to what matters most.
- Provide exceptional service that leaves every customer satisfied and smiling.
- Work independently with the backing of a supportive team, always there to help you deliver your best.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
The must haves
- A UK manual driving licence.
- Confidence working at heights and outdoors in all weather conditions.
- To live in one of the specified postcodes above.
The other stuff we are looking for
- A problem-solving mindset and a passion for helping customers.
- A methodical, organised approach to work.
- The ability to be composed and adapt to any situation.
What's in it for you
We believe in rewarding our people, so here's what you'll get:
- A starting salary of £29,000 with the potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 25 days of annual leave, UK bank holidays and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- A 4-day working week - After training, you'll work 37.5 hours across just 4 days (Monday to Saturday), with shifts ranging between 7.5 and 10 hours.
- Up to 10% employer pension contributions and life insurance.
Next steps
Complete our quick online application and video assessment. If successful, chat with one of our friendly recruiters to learn more. Attend an interview with a manager to see if we're a great match. We're committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know - we're happy to help. So, if you're ready for a rewarding career where no two days are the same, apply today.
Field Service Engineer - Hertfordshire and Bedfordshire employer: Virgin Media O₂
At Virgin Media O₂, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work culture. As a Field Service Engineer, you'll enjoy a unique blend of independence and teamwork, with opportunities for personal growth through comprehensive training and mentorship. With a competitive salary, generous benefits including private medical cover, and a 4-day working week, we ensure our employees are well-rewarded while making a meaningful impact in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Hertfordshire and Bedfordshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O₂. Understand their values and what they stand for, especially their commitment to inclusivity. This will help you connect better during your chat with the recruiter.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for a Field Service Engineer role and rehearse your answers. Focus on showcasing your problem-solving skills and how you can help customers stay connected. We want to see your passion shine through!
✨Tip Number 3
Be yourself! During the interview, let your personality come through. Virgin Media O₂ is looking for friendly faces who can connect with customers. Share your experiences and how you’ve tackled challenges in the past – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you’re genuinely interested in the role and helps keep you on their radar. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Service Engineer - Hertfordshire and Bedfordshire
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your problem-solving skills.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the Field Service Engineer role. Mention your confidence in working outdoors and at heights, as well as your methodical approach to tasks. This will show us you're a great fit!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to see your key achievements and skills. Remember, less is often more!
Apply Through Our Website:Don't forget to apply through our website! It's the quickest way for us to receive your application and get you started on this exciting journey. Plus, you'll find all the info you need about the role right there!
How to prepare for a job interview at Virgin Media O₂
✨Know Your Stuff
Familiarise yourself with Virgin Media O₂'s services and values. Understand what a Field Service Engineer does, especially the importance of customer service and problem-solving. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Your Personality
As a Field Service Engineer, you'll be the friendly face of the brand. Be sure to let your personality shine through during the interview. Share experiences where you've helped customers or resolved issues, as this demonstrates your passion for making a difference.
✨Prepare for Practical Scenarios
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from past experiences where you had to troubleshoot or think on your feet. This will showcase your methodical approach and ability to handle unexpected situations.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role, team dynamics, or training opportunities. This shows you're engaged and serious about the position. Plus, it gives you a chance to see if the company culture aligns with your values.
