At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Enjoy a fantastic rewards package with added extras for you and your loved ones.
- Other info: Be part of a culture that celebrates diversity and empowers everyone to thrive.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team leadership and delivering top-notch customer service is essential.
The predicted salary is between 30000 - 40000 £ per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Manager Uxbridge employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As an Assistant Store Manager in Uxbridge, you'll be part of a vibrant team dedicated to delivering exceptional customer experiences while enjoying a comprehensive benefits package designed to support your well-being and personal growth. Join us in fostering a culture where every individual can bring their authentic self to work and contribute to our mission of making every day better for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Uxbridge
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O2's values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. This will help you demonstrate your skills in a relatable way during the interview.
✨Tip Number 3
Be ready to discuss targets! Since they’re big on driving success, prepare to talk about how you've met or exceeded goals in past roles. Numbers speak volumes, so bring those stats along!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Virgin Media O2 family!
We think you need these skills to ace Assistant Store Manager Uxbridge
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering first-class customer experiences and leading a motivated team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Whether it's working in a fast-paced environment or leading teams, we want to see how your skills align with what we're looking for.
Be Authentic:We value authenticity at Virgin Media O2, so don’t be afraid to be yourself in your application. Share your unique experiences and perspectives that make you a great fit for our inclusive culture.
Apply Through Our Website:Remember to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining the Virgin Media O2 family.
How to prepare for a job interview at Virgin Media O₂
✨Know the Company Values
Before your interview, take some time to research Virgin Media O₂'s core values. Understanding their commitment to inclusivity and customer-centric service will help you align your answers with what they stand for. This shows that you're not just interested in the role, but also in being part of their culture.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to lead and inspire a team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight how you motivated others and created a positive work environment, as this is key to the role.
✨Emphasise Customer Experience
Be ready to discuss how you've delivered exceptional customer experiences in previous roles. Think of specific instances where you went above and beyond for a customer. This will demonstrate your understanding of putting the customer at the heart of everything, which is crucial for this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to adapt. Practice responses to potential challenges you might face in a fast-paced retail environment. This will show that you're proactive and ready to tackle any situation that arises.
