At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences every day.
- Company: Join Virgin Media O₂, a diverse and inclusive employer.
- Benefits: Enjoy a fantastic rewards package with added extras for you and your loved ones.
- Other info: Be part of a culture that celebrates diversity and empowers everyone.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in team leadership and delivering top-notch customer service.
The predicted salary is between 30000 - 40000 € per year.
This job is with Virgin Media O₂, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Manager Ilford employer: Virgin Media O₂
At Virgin Media O2, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive. As an Assistant Store Manager in Ilford, you'll be part of a dynamic team that values retail excellence and customer satisfaction, while enjoying a comprehensive benefits package designed to support your well-being and personal growth. Join us in creating a workplace where everyone can bring their authentic selves and make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Ilford
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Virgin Media O₂'s values and mission. This way, you can show how your personal values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved customer experiences. We want to hear about your successes, so be ready to share those inspiring moments during your chat.
✨Tip Number 3
Prepare questions that show your interest! Ask about team dynamics or how they celebrate success. This not only shows you're keen but also helps you figure out if this is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your personality right from the start!
We think you need these skills to ace Assistant Store Manager Ilford
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see how much you care about delivering first-class customer experiences and leading a motivated team.
Tailor Your CV:Make sure your CV highlights your experience in fast-paced environments and team leadership. We love seeing how you've driven success and managed performance, so be specific!
Be Authentic:At Virgin Media O2, we value authenticity. Don’t hesitate to share your unique experiences and perspectives. This is your chance to show us who you really are!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Virgin Media O₂
✨Know the Company Values
Before your interview, take some time to understand Virgin Media O₂'s core values. They emphasise customer-centric thinking and inclusivity, so be ready to discuss how you can embody these values in your role as an Assistant Store Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific situations where you motivated your team or improved performance, as this will demonstrate your ability to inspire others.
✨Customer Experience is Key
Be ready to share your experiences in delivering first-class customer service. Highlight any strategies you've used to enhance customer satisfaction and how you would apply those in a retail environment.
✨Adaptability Matters
Since the role requires adapting to business needs, think of instances where you've successfully navigated change. Discuss how you can remain flexible while still achieving targets and maintaining high standards.
