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- Tasks: Support and design customer WAN, LAN, and wireless networks for optimal performance.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a top mobile brand.
- Benefits: Enjoy a fantastic reward package with flexible benefits to support you and your loved ones.
- Why this job: Be part of a diverse team that values inclusion and empowers you to be your authentic self.
- Qualifications: Must have Cisco CCNP level qualification or equivalent experience in ICT managed services.
- Other info: Applications are reviewed continuously, so apply early for the best chance!
The predicted salary is between 36000 - 60000 £ per year.
We have a new opportunity for a Business Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks. This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions.
The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies. All managed services are delivered against ITIL alignment, ISO 9001, 20000 and 270001 best practices, and often need to conform to industry governance such as N3, PCI, FSA, and IL2/3 compliance.
The must haves: In order to be considered, you must have the following experience:
- Experience with Ethernet, Broadband & Cellular WAN networks through carriers such as BT and Virgin Media.
- Experience with Cisco ISR & ASR series routers: Including knowledge on IOS/IOS-XE & IOS-XR command line.
- Experience using Cisco Catalyst switches.
- Experience with VPN services including, IPSEC, SSL, L2TP (including v3) and GRE.
- Experience with Cisco Wireless LAN Controllers & Cisco Access Points.
The other stuff we are looking for: We’d also love you to bring:
- Experience with the Cisco ASA & Fortinet firewalls ranges.
- Experience with Cisco ISE Infrastructure.
- Experience with Cisco Meraki.
What’s in it for you: Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps: If we feel like a place where you can belong, we’d love to learn more about you as a person and your experience to date. Once you’ve submitted an application the next steps of the process, if successful, are likely to include a competency based interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Tier 3 CPE Engineer employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tier 3 CPE Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Cisco ISR & ASR routers and Catalyst switches. Being able to discuss your hands-on experience with these technologies during the interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare to showcase your understanding of ITIL practices and how they relate to managed services. Highlight any previous experiences where you successfully implemented ITIL principles to improve network performance or customer satisfaction.
✨Tip Number 3
Research Virgin Media O2's company culture and values. Be ready to articulate how your personal values align with theirs, especially regarding diversity and inclusion, as this is a key focus for them.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the interview process and company culture, which can help you tailor your responses and stand out during your interview.
We think you need these skills to ace Tier 3 CPE Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Ethernet, Broadband & Cellular WAN networks, as well as your proficiency with Cisco ISR & ASR series routers. Use specific examples to demonstrate your skills and achievements in these areas.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and the company. Mention your understanding of ITIL alignment and compliance standards like ISO 9001 and PCI, and how your background aligns with Virgin Media O2's values and goals.
Showcase Relevant Certifications: Clearly list any relevant certifications, such as Cisco CCNP or similar qualifications. This will help demonstrate your technical expertise and commitment to professional development, which is crucial for the Tier 3 CPE Engineer role.
Prepare for Competency-Based Questions: Anticipate competency-based interview questions that may focus on your problem-solving abilities and technical knowledge. Prepare examples from your past experiences that showcase your skills in managing complex network solutions and delivering excellent customer service.
How to prepare for a job interview at Virgin Media Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Cisco routers, switches, and WAN technologies in detail. Highlight specific projects where you successfully implemented solutions or resolved complex issues, as this will demonstrate your hands-on knowledge.
✨Understand the Company Culture
Familiarise yourself with Virgin Media O2's values and culture. They emphasise inclusivity and diversity, so be ready to share how you align with these principles and how you can contribute to a positive team environment.
✨Prepare for Competency-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses, providing clear examples from your past experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and future projects. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
