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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 19700 - 29200 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team
The must haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem‑solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The other stuff we are looking for
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What\’s in it for you
- A competitive salary of £24,587 per year
- Private medical cover
- Market‑leading leave policies – maternity, paternity, neonatal, and carers leave
- 23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
- An excellent pension scheme, matching up to 10%
- Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, Trafford Centre employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, Trafford Centre
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission to create standout moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will boost your confidence in handling tricky conversations and help you demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show your passion for technology! Be ready to discuss how tech can enhance customer experiences. Share any personal stories or examples where you've used technology to solve problems or improve someone's day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Service Advisor, 38 hours, Trafford Centre
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application to the Retail Service Advisor role. Highlight any relevant experience or skills that match the job description, like your problem-solving abilities or your knack for creating memorable customer interactions.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Virgin Media O2!
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for delivering brilliant customer service. Share specific examples from your past experiences where you turned a challenging situation into a positive outcome, showcasing your energy and empathy.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled tech challenges or account queries in the past. Think of scenarios where you solved problems confidently and put the customer first, as this aligns perfectly with what they’re looking for.
✨Be a Team Player
Highlight your ability to work collaboratively within a team. Share instances where you contributed positively to a team environment, celebrated wins together, or supported colleagues, as this reflects the supportive culture they value.
✨Know the Brand Inside Out
Familiarise yourself with Virgin Media O2’s products and services. Be ready to discuss how technology can enhance customer experiences and why staying connected is important, showing that you live and breathe their brand values.