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For Companies At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where real connections matter.
- Benefits: Competitive salary, private medical cover, and generous leave policies.
- Why this job: Make a difference in customers' lives while building a rewarding career.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Supportive team environment with opportunities for growth and development.
The predicted salary is between 20000 - 30000 £ per year.
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high‑performing team.
The must haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem‑solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The other stuff we are looking for
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What\’s in it for you
A competitive Salary of £24,587 per year
Private medical cover
Market‑leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Service Advisor, 38 hours, London - O2 at The O2 employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Service Advisor, 38 hours, London - O2 at The O2
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show how your passion for customer service aligns with their mission to create memorable moments.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations and showcase your problem-solving skills during the interview.
✨Tip Number 3
Bring your energy! When you walk into that interview, let your enthusiasm shine through. Remember, they’re looking for someone who can bring positivity to every shift, so don’t hold back on showing your personality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in making you stand out. It shows your genuine interest in the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Service Advisor, 38 hours, London - O2 at The O2
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about making connections and creating memorable moments for customers.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the job description. Highlight any previous retail or customer service experience, even if it's just a small part of your background.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. Show us how you bring energy and positivity to every interaction, as that's what we value at StudySmarter.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly with the next steps!
How to prepare for a job interview at Virgin Media Ltd
✨Know the Brand
Before your interview, take some time to really understand Virgin Media O2's values and what they stand for. Familiarise yourself with their products and services, and think about how you can contribute to creating those standout moments for customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you turned a negative situation into a positive one, as this aligns perfectly with the role of a Retail Service Advisor.
✨Practice Problem-Solving Scenarios
Anticipate questions that may involve handling challenging conversations or tech issues. Practise how you would approach these scenarios, demonstrating your confidence and empathy in resolving customer queries effectively.
✨Bring Your Energy and Positivity
During the interview, let your personality shine through! Show your enthusiasm for the role and the team environment. Remember, they’re looking for someone who brings energy and positivity to every shift, so don’t hold back!