At a Glance
- Tasks: Create memorable customer experiences and solve tech challenges with confidence.
- Company: Join Virgin Media O2, where connections matter and teamwork thrives.
- Benefits: Competitive pay, private medical cover, generous leave policies, and a great pension scheme.
- Other info: Dynamic retail environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers stay connected and happy.
- Qualifications: Passion for customer service, great communication skills, and a team player attitude.
Location
Manchester
Job Family
Retail
Job Type
Part Time
Posted Date
15-Oct-2025
Make moments matter. Be the reason someone chooses to stay connected.
Who we are
At Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.
You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.
What You’ll Be Doing
- Create standout moments – greet every customer with warmth, energy, and genuine interest.
- Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.
- Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.
- Live our brand – show customers the benefits of staying connected with Virgin Media O2.
- Own it – follow our policies, flag risks, and protect both our customers and the business.
Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing team
The must haves
- A genuine passion for delivering brilliant customer service
- Great communication and problem-solving skills
- Confidence in handling challenging conversations with care and professionalism
- A team player who brings positivity and energy to every shift
The other stuff we are looking for
- A genuine interest in technology and how it can make life better
- Previous experience in retail, sales, or customer service (though not essential)
- A proactive attitude and team spirit to thrive in a collaborative environment
What\'s in it for you
A competitive hourly rate of £12.40
Private medical cover
Market-leading leave policies – maternity, paternity, neonatal, and carers leave
23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra days
An excellent pension scheme, matching up to 10%
Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters.
Next steps
Once you apply, you’ll be invited to complete an online assessment. If successful, one of our Recruiters will be in touch to chat through the role and answer any questions.
Ready to make your mark?
This is your chance to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we\'ll let you know as soon as your dream role\'s ready for you.
Retail Service Advisor, 24 hours, Manchester - Market Street employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to grow. As a Retail Service Advisor in Manchester, you'll enjoy competitive pay, comprehensive benefits including private medical cover, and generous leave policies, all while being part of a supportive team that celebrates your contributions and encourages your professional development. Join us to make meaningful connections with customers and thrive in an environment that embraces innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Service Advisor, 24 hours, Manchester - Market Street
✨Tip Number 1
Get to know the company! Before your interview, dive into Virgin Media O2's values and culture. This way, you can show off your passion for their mission and how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky conversations during your interview.
✨Tip Number 3
Be yourself! When you're chatting with the recruiter, let your personality shine through. They want to see the real you and how you can bring energy and positivity to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you on their radar.
We think you need these skills to ace Retail Service Advisor, 24 hours, Manchester - Market Street
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see that you genuinely care about making connections and creating memorable moments for customers.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values and the role!
Be Authentic:When writing your application, be yourself! We appreciate honesty and authenticity, so don’t be afraid to let your personality come through. It helps us get to know the real you.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Virgin Media Ltd
✨Know the Brand
Before your interview, take some time to research Virgin Media O2. Understand their products, values, and what makes them stand out in the market. This will help you connect your answers to their mission of creating memorable customer experiences.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you turned a negative situation into a positive one. This will demonstrate your ability to handle challenging conversations with care and professionalism.
✨Be Energetic and Engaging
As a Retail Service Advisor, your energy and enthusiasm are key. Practice greeting people warmly and showing genuine interest in their needs. This will not only help you during the interview but also reflect the kind of friendly face you’ll be in the store.
✨Ask Thoughtful Questions
Prepare a few questions to ask your interviewer about the team culture, training opportunities, or how they celebrate successes. This shows that you’re genuinely interested in being part of their team and helps you assess if it’s the right fit for you.
