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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Earn £12.40 per hour, enjoy 23 days' leave, and access great health benefits.
- Why this job: Shape memorable moments for customers while building a rewarding career in tech.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and enjoy excellent career progression opportunities.
Overview
NEW STORE OPENING SOON
We are recruiting for O2 Retail Advisors in Holloway, with both full time and part time positions available, 38hours, 24hours, 20hours, 16hours and 12hours.
Interviews will take place at our assessment day in Paddington on Friday 26th September.
We are recruiting for O2 Retail Advisors in Chiswick, with both full time and part time positions available.
The next assessment day will take place on ____
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
- We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
Next steps
Our Recruitment Process:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions. If you are successful at this stage you will be invited to an assessment day on Friday 26th September in Paddington.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
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Retail Advisor - Chiswick employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor - Chiswick
✨Tip Number 1
Get to know the company! Before your assessment day, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be all about customer interaction. Try role-playing with friends or family to get comfortable with welcoming customers and recommending products. The more you practice, the more confident you'll feel on the day!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your assessment day. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Be yourself! While it's important to showcase your skills, don't forget to let your personality shine through. Show your passion for technology and customer service, and remember, they want to see how you'd fit into their team. So, just be you!
We think you need these skills to ace Retail Advisor - Chiswick
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience that showcases your ability to connect with customers.
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Media O2’s products and services. This will not only show your genuine interest in technology but also help you answer questions confidently and suggest tailored solutions during the interview.
✨Show Off Your People Skills
As a Retail Advisor, customer interaction is key. Practice how you would welcome customers and build rapport. Think of examples from your past experiences where you’ve delivered exceptional service or resolved issues effectively.
✨Be Ready for Role-Play
During the assessment day, you might be asked to participate in role-play scenarios. Prepare by thinking about how you would handle different customer situations. This will demonstrate your adaptability and problem-solving skills, which are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role and helps you understand if it’s the right fit for you. Consider asking about team dynamics, training opportunities, or what success looks like in the position.