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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Interest in technology and a proactive attitude; retail experience is a plus.
- Other info: Enjoy tailored training and a supportive team in a fast-paced environment.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Location: Wrexham
Job Family: Retail
Job Type: Full Time
Posted Date: 22-Oct-2025
Ref #: 70046
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
What we’re looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%.
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
#J-18808-Ljbffr
Retail Advisor, 38hrs, Wrexham - Eagles Meadow employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Wrexham - Eagles Meadow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your tech enthusiasm! As a Retail Advisor, having a genuine interest in technology is key. Be prepared to discuss how tech can improve lives and maybe even share your favourite gadgets or apps that you think could benefit customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, setting up a tailored job alert can help you stay ahead of new opportunities that pop up. Let’s get you that dream role!
We think you need these skills to ace Retail Advisor, 38hrs, Wrexham - Eagles Meadow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for technology and customer service. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s not extensive. We love seeing how you can fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforwardness, so focus on what makes you a great fit for the role without rambling on.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Familiarise yourself with Virgin Media O2's products and services. Being able to discuss how technology can enhance customers' lives will show your genuine interest and help you connect with the interviewers.
✨Show Off Your People Skills
Prepare examples of how you've built rapport with customers in previous roles. Highlighting your communication skills and ability to deliver great service will demonstrate that you're a perfect fit for the Retail Advisor position.
✨Be Ready to Adapt
Think about times when you've had to be flexible in a fast-paced environment. Sharing these experiences will illustrate your resilience and motivation to meet both individual and team goals, which is key for this role.
✨Ask Thoughtful Questions
Prepare some questions about the team dynamics or training opportunities at Virgin Media O2. This shows your proactive attitude and eagerness to learn, making you stand out as a candidate who’s ready to grow.
