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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a vibrant store atmosphere.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and comprehensive health benefits.
- Why this job: Be part of a supportive team, receive tailored training, and grow in a dynamic environment.
- Qualifications: Confidence, communication skills, and a passion for customer service are essential.
- Other info: Opportunity for career progression through our accreditation programme.
The predicted salary is between 22000 - 30000 £ per year.
Overview
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Location
Glasgow
Job Family
Retail
Job Type
Full Time
Posted Date
30-Oct-2025
Ref #
70158
Location
Glasgow – Buchanan Street
Salary
Competitive + Fantastic Benefits
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 38hrs, Glasgow - Buchanan Street employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Glasgow - Buchanan Street
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the latest technology trends and how they benefit customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will boost your confidence in handling various customer interactions, which is crucial for a Retail Advisor.
✨Tip Number 3
Showcase your passion for technology and customer service during your interactions with recruiters. Share personal experiences where you've helped others or solved problems, as this demonstrates your proactive attitude.
✨Tip Number 4
Be prepared to discuss how you can contribute to a team environment. Think of examples from past experiences where you've collaborated successfully, as teamwork is essential in a retail setting.
We think you need these skills to ace Retail Advisor, 38hrs, Glasgow - Buchanan Street
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you have delivered great customer service in the past and how you can contribute to the team.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests to demonstrate your problem-solving skills.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what Virgin Media O2 values.
✨Demonstrate Your Knowledge of Technology
Since the role involves showcasing innovative products, it's crucial to have a genuine interest in technology. Brush up on the latest products and services offered by Virgin Media O2, and be ready to discuss how they can improve customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer issues or adapted to unexpected changes in a retail environment.
✨Exude Confidence and Approachability
As a Retail Advisor, you'll need to welcome customers warmly. Practice your body language and tone of voice to ensure you come across as friendly and approachable during the interview. This will help demonstrate that you can build rapport with customers effectively.
