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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, where meaningful connections matter.
- Benefits: Enjoy competitive pay, private medical cover, and generous leave policies.
- Why this job: Be part of a supportive team with tailored training and growth opportunities.
- Qualifications: Confidence, communication skills, and a passion for technology are key.
- Other info: Flexible shifts and a chance to earn more through our accreditation programme.
Location: Cwmbran
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Overview
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
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Retail Advisor, 38hrs, Cwmbran employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, Cwmbran
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing common retail scenarios with friends or family. This will boost your confidence and prepare you for the types of interactions you'll have as a Retail Advisor.
✨Tip Number 3
Showcase your flexibility and adaptability by sharing examples from past experiences where you've successfully handled changing situations or customer demands. This will demonstrate your readiness for the fast-paced retail environment.
✨Tip Number 4
Research the company culture at Virgin Media O2 and be prepared to discuss how your values align with theirs. This will help you stand out as a candidate who is not only qualified but also a good fit for their team.
We think you need these skills to ace Retail Advisor, 38hrs, Cwmbran
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV reflects your relevant experience in retail, sales, or customer service. Use specific examples that demonstrate your confidence, communication skills, and passion for delivering great service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your genuine interest in technology and how you can contribute to creating meaningful customer interactions.
Prepare for the Online Assessment: After submitting your application, be ready for the online assessment. Familiarise yourself with common assessment formats and practice any relevant skills to ensure you perform well.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the role of a Retail Advisor.
✨Demonstrate Your Knowledge of Technology
Since the job involves showcasing innovative products, it's crucial to have a genuine interest in technology. Brush up on the latest products and services offered by Virgin Media O2, and be ready to discuss how they can improve customers' lives.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to adapt quickly or resolve a conflict, and be prepared to explain your thought process and actions.
✨Emphasise Team Spirit and Flexibility
Highlight your ability to work collaboratively within a team and your flexibility to adapt to different shifts and customer demands. Share examples of how you've successfully worked in a team environment and contributed to achieving collective goals.
