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For Companies At a Glance
- Tasks: Welcome customers, recommend products, and maintain a vibrant store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and excellent health benefits.
- Why this job: Shape memorable customer experiences while growing in a dynamic, tech-driven environment.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and opportunities for career progression through our accreditation programme.
The predicted salary is between 22000 - 30000 £ per year.
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Location
Job Family
Retail
Job Type
Full Time
Posted Date
13-Aug-2025
Ref #
68832
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Who we are
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Our Recruitment Process:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 38hrs, 6m FTC, Basingstoke employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38hrs, 6m FTC, Basingstoke
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding the latest technology and how it benefits customers will help you engage more effectively during interviews and assessments.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you for the types of interactions you'll have as a Retail Advisor, showcasing your ability to build rapport and recommend tailored solutions.
✨Tip Number 3
Demonstrate your flexibility and adaptability by being open to various shift patterns. Highlighting your willingness to work in a fast-paced environment can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for technology during the recruitment process. Share personal experiences or insights about how technology has positively impacted your life, which aligns with the company's mission to enhance customer experiences.
We think you need these skills to ace Retail Advisor, 38hrs, 6m FTC, Basingstoke
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in retail, sales, or customer service. Emphasise your communication skills, confidence, and any previous achievements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Use specific examples from your past experiences to demonstrate how you can contribute to the team at Virgin Media O2.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice any relevant skills to ensure you perform well.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone, as this aligns perfectly with the role's focus on exceptional customer service.
✨Demonstrate Your Knowledge of Technology
Since Virgin Media O2 values a genuine interest in technology, be prepared to discuss how technology can enhance customer experiences. Mention any relevant products or services you are familiar with and how they can benefit customers.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully resolved customer issues or adapted to unexpected changes in a retail environment.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively within a team and your flexibility in adapting to different shifts and customer demands. Share examples of how you've contributed to a positive team atmosphere in previous roles.