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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, generous leave, and a great pension scheme.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Confidence, communication skills, and a passion for great service.
- Other info: Enjoy tailored training and a supportive team in a fast-paced retail environment.
Location: Magherafelt
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Want to see what it’s all about for yourself? Copy this link into your browser to see a day in the life of our Retail Advisors: https://youtu.be/raOVboCNnK8?si=owx41uFLzBm3lNbV
The must haves
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
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Retail Advisor, 38 hrs, Magherafelt employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 38 hrs, Magherafelt
✨Tip Number 1
Get to know the company! Before your interview, check out Virgin Media O2's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate how your skills match what they're looking for.
✨Tip Number 3
Show off your personality! Retail is all about connecting with customers, so let your friendly side shine during the interview. Share stories that highlight your communication skills and passion for great service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 38 hrs, Magherafelt
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and technology. A friendly tone can make a big difference!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, and show us how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Virgin Media Ltd
✨Know Your Stuff
Before the interview, take some time to research Virgin Media O2 and their products. Familiarise yourself with their services and think about how you can help customers discover what suits them best. This will show your genuine interest in the company and its offerings.
✨Show Off Your People Skills
As a Retail Advisor, building rapport is key. During the interview, be sure to demonstrate your confidence and communication skills. Share examples of how you've successfully interacted with customers in the past, highlighting your ability to understand their needs and recommend tailored solutions.
✨Be Ready for Scenarios
Expect situational questions that assess your problem-solving abilities and customer service skills. Prepare by thinking of specific instances where you’ve dealt with challenging customers or situations. This will help you showcase your resilience and motivation to achieve goals.
✨Embrace Flexibility
The retail environment can be fast-paced and unpredictable. Be prepared to discuss your flexibility regarding shifts and adapting to customer demands. Highlight any previous experiences where you successfully adjusted to changing circumstances, showing that you're ready to thrive in a dynamic setting.
