At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Other info: Supportive team with tailored training and excellent career growth opportunities.
- Why this job: Shape memorable moments for customers while building a rewarding career.
- Qualifications: Passion for technology and strong communication skills.
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Location
Worthing
Job Family
Retail
Job Type
Part Time
Posted Date
20-Oct-2025
Ref #
70000
Location: Worthing
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast‑paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What\'s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well‑prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market‑leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas - and new opportunities for talented people like you.
So, create a tailored job alert and we\'ll let you know as soon as your dream role\'s ready for you.
Retail Advisor, 30 hrs 6M FTC, Worthing employer: Virgin Media Ltd
At Virgin Media O2, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Worthing that fosters personal and professional growth. As a Retail Advisor, you'll benefit from comprehensive training, competitive pay, and a range of outstanding benefits, including private medical cover and generous leave policies, all while being part of a supportive team dedicated to delivering meaningful customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Advisor, 30 hrs 6M FTC, Worthing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your customer service skills and experience.
✨Tip Number 3
Show your passion! When you’re in the interview, let your enthusiasm for technology and helping customers shine through. Share personal stories that highlight your experience in retail or customer service, and how you’ve made a difference in someone’s day.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Advisor, 30 hrs 6M FTC, Worthing
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant retail or customer service experience, even if it’s not extensive!
Show Enthusiasm:Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and making their lives better through technology.
Check Your Details:Before hitting that submit button, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a retail environment!
How to prepare for a job interview at Virgin Media Ltd
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and tailor solutions to meet customer needs.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, flexibility, and handling difficult situations. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your passion for delivering great service.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
