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For Companies At a Glance
- Tasks: Deliver exceptional customer service and help customers find the right products.
- Company: Join Virgin Media O2, where every interaction matters.
- Benefits: Competitive pay, private medical cover, and generous leave policies.
- Why this job: Shape memorable moments for customers while growing your career.
- Qualifications: Passion for technology and strong communication skills.
- Other info: Receive tailored training and enjoy a supportive team environment.
Overview
Location: Aylesbury
Job Family: Retail
Job Type: Part Time
Posted Date: 22-Oct-2025
Ref #: 70042
Location: Aylesbury
Salary: Competitive + Fantastic Benefits
As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
Who we are
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful.
What You’ll Be Doing
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
The other stuff we are looking for
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
What’s in it for you
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Private medical cover through BUPA (including upgrade options to cover loved ones), a healthcare plan, and critical illness insurance.
- Market-leading maternity, paternity, neonatal, and carers leave policies.
- 23 days’ annual leave and your birthday off. Plus, the option to buy and sell up to 5 extra days.
- An excellent pension scheme, matching up to 10%
As well as the benefits, we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Next steps
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2.
Things move pretty fast around here. New tech, new products, new ideas – and new opportunities for talented people like you.
So, create a tailored job alert and we\’ll let you know as soon as your dream role\’s ready for you.
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Retail Advisor, 20hrs, Aylesbury employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Aylesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Media O2. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Retail Advisor, you'll be interacting with customers all day. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech-savvy side! Since the role involves showcasing innovative products, brush up on the latest tech trends and how they can improve lives. Being knowledgeable will not only impress your interviewers but also help you connect with customers.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, keep an eye on your inbox for that online assessment invite – it’s your first step towards joining the team!
We think you need these skills to ace Retail Advisor, 20hrs, Aylesbury
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for technology and customer service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Retail Advisor role. Mention any relevant experience in retail or customer service, even if it’s just a little!
Show Enthusiasm: Express your excitement about the opportunity to work with us at Virgin Media O2. We love candidates who are genuinely interested in helping customers and making their lives better through technology.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps you stand out from the crowd.
How to prepare for a job interview at Virgin Media Ltd
✨Know the Company
Before your interview, take some time to research Virgin Media O2. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Retail Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to build rapport and meet customer needs.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice common retail scenarios, like handling a difficult customer or recommending a product. This will help you feel more confident and showcase your communication skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
