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For Companies At a Glance
- Tasks: Engage customers, recommend products, and maintain a welcoming store environment.
- Company: Join Virgin Media O2, the UK's fastest broadband network and a beloved mobile brand.
- Benefits: Enjoy competitive pay, flexible leave options, and comprehensive health benefits.
- Why this job: Shape memorable customer experiences while growing in a supportive, tech-driven culture.
- Qualifications: Confidence, communication skills, and a passion for great service are essential.
- Other info: Receive tailored training and opportunities for career progression through our accreditation programme.
At Virgin Media O2, we’re not just about keeping people connected; we’re about making every interaction meaningful. As a Retail Advisor, you’ll be part of a team that delivers exceptional customer service, helping people discover the products and services that suit them best.
What You’ll Be Doing:
- Welcoming customers with a friendly, approachable attitude.
- Building rapport to understand their needs and recommending tailored solutions.
- Showcasing our innovative products and meeting performance goals.
- Helping to maintain an inviting and organised store environment.
Virgin Media O2 is the UK\’s fastest broadband network and one of the nation\’s most-loved mobile brands. As one of the country\’s biggest companies, we\’re expanding our offering to millions of new customers.
- Confidence, communication skills, and a passion for delivering great service.
- Resilience and motivation to achieve individual and team goals.
- Flexibility to adapt to different shifts and customer demands.
- An open mind, ready to learn and grow in a fast-paced retail setting.
- A genuine interest in technology and how it can make life better.
- Previous experience in retail, sales, or customer service (though not essential).
- A proactive attitude and team spirit to thrive in a collaborative environment.
We’ll set you up for success. You’ll have a supportive team and exceptional tailored training on a 4-day (30 hours) induction within the first two weeks of your start date. This will delve deep into all aspects of Virgin Media O2, making sure you’re well-prepared for success and able to serve our customers. You’ll also receive:
- A competitive hourly rate of £12.40, with the potential to earn more through our accreditation programme.
- Opportunity to take part in our accreditation programme leading to further progression.
- 23 days’ annual leave and additional day off to celebrate your birthday, plus the option to buy and sell leave to suit your personal needs.
- An excellent pension scheme, matching up to 10%
- Employee BUPA medical cover, health care plan and life assurance
- A host of family friendly policies, such as neonatal leave, 14-week paternity leave and carers leave.
As well as the benefits (check them out here) we also offer a wide range of support, rewards and tools – all focused on helping you to prioritise what really matters.
Our Recruitment Process:
Following your application, you’ll receive an invite to complete an online assessment. If you’re successful, you’ll receive a call from one of our Recruiters to talk through the role in more detail and discuss some further questions.
So, what are you waiting for!
This is an opportunity to shape memorable moments for our customers while building a rewarding career. Apply today and bring your passion for people and technology to life with Virgin Media O2!
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Retail Advisor, 20hrs, Aberdeen- Union Square employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Advisor, 20hrs, Aberdeen- Union Square
✨Tip Number 1
Familiarise yourself with Virgin Media O2's products and services. Understanding their offerings will help you engage customers effectively and demonstrate your genuine interest in technology, which is a key requirement for the Retail Advisor role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family about tech-related topics. This will not only boost your confidence but also prepare you to build rapport with customers in a retail environment.
✨Tip Number 3
Showcase your flexibility and adaptability by being open to different shifts and customer demands. During any interactions with recruiters, highlight your willingness to learn and grow in a fast-paced setting.
✨Tip Number 4
Prepare for the online assessment by reviewing common customer service scenarios and how you would handle them. This will help you demonstrate your proactive attitude and problem-solving skills, which are essential for success in this role.
We think you need these skills to ace Retail Advisor, 20hrs, Aberdeen- Union Square
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Virgin Media O2 is looking for in a Retail Advisor. Highlight key responsibilities and required skills, such as customer service and communication abilities.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the job requirements. Emphasise any previous retail or customer service roles, and showcase your passion for technology.
Craft a Compelling Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific examples of how you’ve delivered great customer service in the past and how you can contribute to the team at Virgin Media O2.
Prepare for the Online Assessment: After submitting your application, be ready for an online assessment. Familiarise yourself with common assessment formats and practice situational judgement tests that may relate to customer service scenarios.
How to prepare for a job interview at Virgin Media Ltd
✨Show Your Passion for Technology
Make sure to express your genuine interest in technology during the interview. Share examples of how technology has positively impacted your life or how you stay updated with the latest trends. This will demonstrate that you align with Virgin Media O2's mission.
✨Demonstrate Excellent Communication Skills
As a Retail Advisor, communication is key. Practice clear and friendly communication by engaging in mock interviews or conversations. Be prepared to showcase how you can build rapport with customers and understand their needs effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and resilience. Think of scenarios where you've successfully handled customer complaints or adapted to challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Team Spirit and Flexibility
Highlight your ability to work collaboratively within a team and your flexibility in adapting to different shifts. Share experiences where you contributed to a team goal or adjusted to meet customer demands, showcasing your proactive attitude.